TD Insurance Home Insurance Reviews

How many employees work at TD Meloche Monnex? 3? Good luck trying to get an answer on the phone. Hundreds of Google reviews all say the same thing - get ready to wait for litteraly hours. There are no excuses for this complete lack of respect for their clients. Get your act together Meloche. I will be changing (if I can get through to cancel my 4 policies) and apparently I am not alone. Avoid at all costs.

September 8, 2020 - currently on hold for 2h 45m and STILL waiting! No callback option? Unable to sign in to an online account. Horrible!

As many comments are already here. I am a LONG time customer of TD Meloche Monnex. Have 2 auto and 4 home policies with them. Good grief is it nearly impossible to connect with anyone live! Tried the phone. Nothing. Try the online chat... nothing. As far as I can tell the rates are competitive, however, If you can't invest in resources to serve your customers, there are others who will...

I've been with TD for about 3 years. Initially, they were a great company to deal with regarding insurance and claims. I'm moving and thought to change my renter's insurance to my new address. I figured it would be a quick 30-minute phone call but I was wrong. it took 5 HOURS to get a hold of someone. I just got my paperwork in the mail regarding my change to find out that they are charging me $133 for changing my address. On top of that, I am now paying for my old and new place (double rent insurance). Now I get to be on hold for hours again but this time it will be a cancellation of all my policies!

I had my basement flooded. Day four after flood and claim and can not reach anybody. Nobody came or did anything so I started to renovate myself as while house started to stink...

I have tried for several days to get a hold of a TD representative to tell me why my insurance has gone up with absolutely no luck; each time I waited nearly an hour, either they hang up or I gave up waiting. I am glad I haven't had to submit a claim, I will definitely switch!

I just received my home insurance policy from TD and found it's incorrect and different from what I was told on the phone with the TD insurance service line. So I tried to call - a few times so far, each time I waited for about 1 hour and no one has answered my phone.

This company is terrible. I had a claim and they took two months to get it fixed when my neighbour`s insurance had it fixed in a week. They always take the maximum amount of time to get the paperwork processed... When they say no more than 10 business days you can be sure they will get back to you at 5 pm on the 10th business day. The adjuster was confusing and did not take ownership - I always had to follow up with him and he would sometimes take over a week to email me back. The wait time to talk to these people on the phone has always been 40 minutes or more - no matter what time of the day. They also try their very best to not follow through on the claim and will leave you having to pay for things you thought for sure would be covered. I have tried to call them 4 times to cancel my insurance and have waited over 2 hours on the phone... Stay far away from TD.

The worst phone delay, now 2.5 hours, I've ever experienced, just to get an answer to our policy. I now have no confidence we'd get any better service on a potential claim.

On 13th June 2020, my SUV and two houses were damaged and it been two months and I am nowhere yet. I probably spent over 60 hours on calls with them and the adjusters won't even answer or call back, also they will not reply to the emails. Finally, they are paying for one of my houses and the payment amount is 50% which actually will cost me to fix the house. I WILL NOT RECOMMEND TD insurance at all. Find a better company!