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TD Insurance Home Insurance Reviews

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(220 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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There are no positive trending topics so far...

Top negative trending topics ?

Agent/rep attitude
53.3%
Agent/rep availability
53.3%
Claim processing time
46.7%
Claim - adjuster
40.0%
Agent/rep callbacks
26.7%
Claim - contractor work
20.0%
Claim - denial
20.0%
Rates competitiveness
20.0%
Claim payout amount
13.3%
Phone wait times
13.3%
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Agent/rep attitude (3) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (6) Claim - flood/water (2) Claim - roof (1) Complaints/ombudsman (2) Email/message wait time (1) Home Insurance Quote (5) Insurance Rates, Prices (5) Online chat (1) Online quoting (1) Phone wait times (4) Plumbing (2) Policy changes experience (1) Policy coverage (6) Policy Switching, Cancellation (2) Rates at renewal (1) Rates competitiveness (2) Rates for long-term clients (1) Renewal experience (1) Sewer Backup (1) Website experience (1)
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Bad customer services

by Phillip Khuu on Mar 18, 2021
2.5 out of 5 stars

Every time at renewal time, the rates increase so I have to phone in to ask for an explanation. The guy said there is something wrong with the system and will call me back, 3 days now and he hasn't called me back. 2 years in a row now that they did that and nobody calls you back. I have to call in again and the wait time is stupidly long.
FYI, Ask the questions and they will help you reduce the rates back.

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Review topics
Agent/rep callbacks Phone wait times Rates at renewal