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TD Insurance Home Insurance Reviews

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(220 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

There are no positive trending topics so far...

Top negative trending topics ?

Agent/rep attitude
53.3%
Agent/rep availability
53.3%
Claim processing time
46.7%
Claim - adjuster
40.0%
Agent/rep callbacks
26.7%
Claim - contractor work
20.0%
Claim - denial
20.0%
Rates competitiveness
20.0%
Claim payout amount
13.3%
Phone wait times
13.3%
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Agent/rep attitude (3) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (6) Claim - flood/water (2) Claim - roof (1) Complaints/ombudsman (2) Email/message wait time (1) Home Insurance Quote (5) Insurance Rates, Prices (5) Online chat (1) Online quoting (1) Phone wait times (4) Plumbing (2) Policy changes experience (1) Policy coverage (6) Policy Switching, Cancellation (2) Rates at renewal (1) Rates competitiveness (2) Rates for long-term clients (1) Renewal experience (1) Sewer Backup (1) Website experience (1)
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Insane hold times

by TDMakesMeWantToCry on Jul 28, 2020
2 out of 5 stars

Getting ahold of customer service representatives is nearly impossible. Emails go unanswered and the hold times on the phone and online chat are HOURS. Once I actually get ahold of someone they are always very friendly and helpful but it's insane how long the wait times are.

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Review topics
Email/message wait time Online quoting Phone wait times