TD Insurance Home Insurance Reviews

I was claims free with on my home insurance with TD for 19 years then when a tree fell on my shed during a windstorm, I quickly found out they care way more about their "preferred vendors" than they do about their customers. They gave me a replacement quote from their preferred vendor that the vendor would not honor and did not even cover the cost of the materials to replace the shed let alone labor. After 4 months of being ignored, not having emails or calls responded to and not being put through to a manager when requested, I started shopping around and found better coverage for both my home and autos at less than half the cost that I was paying TD insurance. Even trying to cancel the policy was a pain. Used their portal to request a call first thing in the morning and they never called. At 3:25 PM tried again and site told me the office was closed. Called in and low and behold it was still open.

Signed up for home insurance. The first year was a decent value, which rose significantly after the first year and then even more the second year. We went shopping and missed the deadline by a couple of weeks and got nailed by service, cancellation and administrative fees. Worst experience ever. Do not be a customer of TD Insurance.

Made my first claim after decades of paying $15K/yr for home & auto & my claims advisor is infuriating. 2 months & she still can't tell me anything useful about my claim. Despite the website detailing how they calculate depreciation on my roof, they arbitrarily increased the depreciation rate.

I got TD home insurance because TD was my first and only bank at the time. I opened my first account with them as a teenager and felt like I needed to be loyal as they are my parents bank as well. Also I was supposedly going to get a university alumni/staff discount. When I first got the home insurance in 2019 the monthly payments were about $120/month which was high but hey as a first time homeowner I thought that was decent. Come 2026 the monthly payments skyrocketed to $180/month. No justification for such an increase. My partner and I shopped around and ended up switching to AllState including bundling 2 vehicles. The home insurance portion with Allstate is now $116/month for comparable coverage. In reality no insurance company is good but when you are ripping off your loyal customers it is time to cut the cord.

My premium increased like $50 because of inflation, which seems a bit steep. I found a better insurance. So I requested to cancel and asked about a cancellation fee. I was told I was owed $5. Great. Then come time for new insurance to be paid, my TD insurance also comes out, a decent charge too. I call customer service, and they admit to making a mistake and that there was a cancellation fee. I was not informed of this, or I would have planned for the funds to be available. Now they put me in a predicament where I will be NSF’d bc I have other bills coming out. They refuse to help me out or do anything for me, even though it was their mistake. Do not recommend.

Absolutely a waste of time and very rude. Explained the house insurance we had ended on the 17th of the month, and they set the new insurance with them to start on the 20th, leaving a 3-day gap. Once they realized they made an error they cancelled the insurance policy citing a breach of internal policy, never taking accountability for the mistake they made.

Everything is fine until you have a claim. Unable to speak to anyone, no follow-ups, running after the money they owe us, ghosting us after complaints and outright lying to us that they did not receive documents from a month ago. Overall very stressful and frustrating to say the least. We have been good clients for over 10 years but will never go back. Still waiting on our claim though…

I got the same coverage for $1000 per year, but TD insurance was charging me $2000 from last 7 years and I had no claim history. Staff is very rude. Even manager was too rude and said to me “if you don’t like us then don’t buy from us”. I am even going to stop banking with them.

We have a claim for the Jasper wildfire and from the very start TD insurance has been a nightmare. Adjusters are impossible to get a hold of. When you do, they are completely uncaring and cold. You are questioned like you are on trial, and they are trying to find you in a lie. They are trying everything not to pay out. As soon as we are done, we will be switching insurance companies.

TD INSURANCE CLAIM is worst experience, never ever recommend to someone. Recently with Calgary hail tried to make claim, waited for 3 hrs and 26 mins and after that got someone on call, raised the claim number with the promise that i will receive call back within 24 to 48 hrs but no response till now after 72 hours. Trying to log in through online all in vain, called their call center they simply say we are helping TD BANK ACCOUNTS and this one is 3rd part vendor so you have to talk to them directly. It seems like a big scam of this big bank by making fool of people by believing you are dealing with TD but in actual they are just enjoying their part of income from 3rd party vendor and don't bother about their clients at all. WORST EVER EXPERIENCE WITH THEM, I WISH I COULD HAVE GIVEN THEM 0 STARS :(