Wawanesa Home Insurance Reviews

It took 3 months before I got my settlement.
I needed that claim money to replace the lost items, this are essential personal appliances and I have to suffer for an error cause by my insurance adjuster.
I will make sure to close my policy with this company.
Very disappointed and dissatisfied.

My small home Wawanesa home insurance was $890 which was paid upfront for the whole year. The agreement made 1 year ago. From December to December period. Their broker sent me a reminder indicating the due date to pay January 6. I realized on January 7 when got home from work and I shot Email to the broker asking if I can pay the next day at lunchtime. The reply was: my insurance expired! Now I have to work out new agreements and pay higher fees. So higher fees are $1300 a year. I find this a big jump in price. So I will go back on market to find another broker. However, regardless of what I choose now, I will be on the hook to pay Wawanessa the time house, not on any insurance estimated about $75-$100. In my opinion, if a house cannot be without insurance then one should be on a bill payment when late a 30 days normal service provision then interest. Something internet providers would do. Instead, Wawanesa chooses to not accept bill payments and cancel the insurance and then rack up fees. Bad business. These underwater stones should have been discussed by the broker because I gave a call to another broker today and he said usually they give 30 days. I emailed Wawanessa directly describing the situation they chose not to reply.

The company allows monthly payments, but to pull out on a certain date... that is fine, but if you can't make those payments and do a stop payment (because you can't call and delay), they make you pay your premium in full. I want to say exactly how I feel about them-but the review would be deleted I am sure!

Slow response to initial claim... then IF you persevere long enough you'll get the same muskrat builders aka "start to finish" without another choice... then it's the pleasure of the "dog and pony" show....you forward a >$10000 check to these guys and don't see them for 3 months... lose keys to house... should I go on? Total cheap-out restoration. You have been warned!

I had my house damaged by a hit and run driver. I had to deal with my insurance which is wawanesa canada. It is now just over 3 months and my house is still not repaired. They also stated that they won't be able to match the siding as it is outdated. So they said they will repair it with new siding, but it won't match the rest of the house. In cases like this, they should redo the entire house. I have spoken with other home owners who's insurance (not wawanesa) did just that. They made everything match. This is also what i was told by contractors should happen . But wawanesa refuses.

I tried to get insurance on a home that I am the executor of the estate. I was hoping for a quote so I could compare it to other companies.

It took more than two and a half months for them to send a policy. It was not a quote but a policy. The price was twice as much as what I expected. The next day I got another piece of mail stating that they have not received payment. None of the mail was sent to the correct address. It was forwarded by Canada Post. A final note was sent by registered mail to the wrong address. My travel time was more than two hours to find out that they had canceled the policy for non payment.

Did not have contractors to do the job in a timely manner, misled us through wrong information. I replaced over 1/2 of my dinning room ceiling and they paid only $240. Not reliable.

The worst insurance home insurance company with a bunch of lazy adjusters not knowing anything when it comes to find cause of damages, just looking for an exclusion clause in insurance policy not to pay.
Stay away from this company even if you have to pay more for your home insurance.
There is nothing good about this company to rate it even one star, I wish there was negative star rating.

I am an single mom of three working 12 hour shifts to provide for my family. I have a older home with no concrete foundation..Just dirt under floor boards. The house was insured by wawanesa by the previous owners and now by myself and was insured with the house having h dirt foundation. I put 35000 into the house after purchasing. We repaired some floor joices that had sunk. I have never had the need to look under the the home again till a few weeks ago when I found the floor was bowing. I have found yellow mold fungi all over the floor boards and joices under the house. I took a sample with a kit and found it verified as "the house eating mold" There is no crawl space..Only about a foot between dirt and boards...I was told would be very expensive to fix. My 19 month old son has been to the er numerous times for lung infection symptoms or croup since he was born and him and I slept in the room directly above the mold fungi. I contacted McLean insurance who sent my claim to wawanesa after many arguments back and forth. I was told from the start that it likely wouldn't be covered as they don't cover water seepage and since water seepes through dirt that caused moisture hense making the wood damp and causing the mold fungi to grow. The adjuster came and took photos. Then a week went by. He returned with a contractor for his opinion. He stated it would be a lot of money to fix an take up to 6 months to complete. Another week went by and I heard nothing. I contacted he insurance reminding them that I have three small children in this house an we will need to make other living arrangements as I won't keep the kids in this house. Few more days went by then I get a call from the adjuster.... There are not covering my claim as they don't cover water seepage. I can not control how much water seepes through dirt. There has never been a flood up to the house. They insured the dirt the way it was under the floor an had no problem taking my payments for 6 years. Now that the same thing the insured has failed they will not cover it. I can't afford to fix the problem as it is extensive. It is looking as I will have to give our home back to the bank and look to rent...Which from what I have seen so far is around 1200 plus..That's a big difference from my small mortgage payment. I just can't believe there is nothing they are offering to help myself and my children with. I would not recommend his company especially​ if you have an older style home. They can give away free pizza an iPads but won't help there customers.

Wawanesa is hands down the worst insurance company I have ever had the displeasure to deal with. I have had them for my home and auto for over 15yrs. I have had to sue them twice now to get them to follow-through on their obligations. I should have learned the first time, i know. First experience was a damaged window from a hail storm. It took them a year (no exaggeration) to send their adjuster back to look at it - then denied the claim. We sued, they settled in mediation. This time around, there isn't enough room to tell the whole story. House fire in my neighbors townhouse spread to my unit, which was just the start to the fun. After 2 months of no communication from my adjuster at all, and being thousands of dollars in debt paying for a hotel, while I waited in limbo, they finally started talking to me, but would take a 1 month or more between contacts. I was in debt $15K before they cut me my first cheque. Then the terrible contractor they hired flooded the entire house after 4 months of waiting for them to do any repairs, by freezing a pipe. Contractor wouldn't do anything until the insurnace company stepped in, so it took them 3 days to finally do anything while the basement basted in water and freezing temperatures. They opened a NEW claim and charged me another deductible. Took them nearly a year to fix all the mess. I finally sign off on what I think is a fully repaired house, to find flooding and seepage in the basement within a month, where I had never had it before. INSANE. So I call, and they tell me its unrelated and it will be a new claim, and probably won't be covered. They send a contractor to look and says the same thing. I hear nothing from them for more than a month and I'm forced to now have my lawyer send them a threatening letter. They finally respond and tell me they are denying the claim. So I get my own contractor in to fix the mess and low and behold, we find the dirty secrets. The insurance companies contractor had taken no permits out. They left all of the original lumber in the wall. They must have known there was an additional water issue, but rather than disclosing it or fixing it, they used electrical tape and taped a piece of poly over a crack in the foundation, i suppose hoping it would solve the problem. Completely disgusting. They continue to deny the claim, and in fact refuse to release a cheque for my missing and damaged contents until I'm willing to sign their proof-of-loss form, that clearly states that I will have no further claim to damages. Suit #2 now filed. I wouldn't wish these clowns on my worst enemy.