Wawanesa Home Insurance Reviews

They are scam artists and fraudulent and should be arrested! My parents have overland coverage and seepage. Their basement flooded due to 4 inches of rain in a matter of 2 hours and they won't cover it even though they paid for it! It has been appealed twice already. All they care about is the money coming in! Not their customers!

I had this insurance company for 15 years for house insurance. We had hail damage to the roof twice. The first time they told us that there was no damage to the shingles, but there was damage to the eaves trough on one side and damage to the soffits. Would not pay for hail damage to the roof. Estimated damage to tin to be $900.00. Second storm a few years later. Again no apparent damage from hail to my roof. They said the damage was to shingles was done by the shinglers when the house was built. Interestingly all my neighbour's houses, behind, beside, and across the street all had their shingles replaced, some of them after both storms. They had other insurance companies covering their homes. I’m now paying the bill myself after they took my money for 15 years. I had two professional shinglers with over 35 years of experience inspecting the roof to confirm it was hail damage.

30 Year homeowner, with one previous claim. I went forward to put forth my second claim, only to be sent on wild goose chases, on quotes, estimates, reasons for caused damage etc. Only to come out with a declined claim. The same issue happened with the first claim, finally got the first one approved. Terrible adjusters who have little to no customer service skills. She even mentioned for me to read the "small print" on the policy. Just an awful experience! PLEASE if you read this switch your insurance provider today. Don't wait. After reading the other reviews I wish I would have changed YEARS ago. Excessive heat (by a fireplace malfunction, high winds and weather) caused damage to the exterior of the home. Any excessive heat or cold in which causes damage is not covered unless it's a fire inside or outside of the home.

Wawanesa just cancelled my home insurance policy and gave me 1 week's notice because I advised them well in advance (as I wanted to be honest) of a short term rental in my home (it was within the limits of what they allow for short term rentals). I have used this company for decades and paid handsomely (they are at least 30% higher than most insurance companies). They held up the process for approval leaving me in an awkward situation and then pulled the plug. I have NEVER had one claim with them. They gave this excuse: your tenants never care about your home the way you do and we don't want the responsibility. THANKS, WAWANESA, I'm glad I helped you get rich while homeowners pay through the roof (literally and for what?) for years and no flexibility in your coverage. My home is rented through an international rental agency which also insists that the tenant has their own insurance. So even with that... BIG NO, can't help you, your policy is terminated in one week. Horrible company. Bad customer service on top of it. They promote short term rentals on their website. Isn't this false advertising?

I had my roof done 2 years ago and we had a bad rainstorm and it started leaking and I pay homeowners insurance they got service master which is a rip off restoration company that hires people with no experience to come to look at our roof! And put things down on the report that are false. So I put in a claim and Wawanesa denied it like a most rip off insurance companies do they like to take our money but when Mother Nature hits our home they have a million excuses as to why it’s not covered! So, be careful about homeowners insurance it’s a rip off and a scam!!!

I had suffered a property loss,this company tried very quickly to jump to conclusions.They ended up putting a PI team on me. Everytime the PI team were doing there at best dollar store surveillance I see them. Lets not forget I was the one who suffered the loss, but they had decided to try and change it around.. I would never use them again or recommend to anyone for any type of insurance.. They take your money but when it comes down to it,they have a problem sticking to policy rules. This company is a scam,scam,scam!

I had my house damaged by a hit and run driver. I had to deal with my insurance which is wawanesa canada. It is now just over 3 months and my house is still not repaired. They also stated that they won't be able to match the siding as it is outdated. So they said they will repair it with new siding, but it won't match the rest of the house. In cases like this, they should redo the entire house. I have spoken with other home owners who's insurance (not wawanesa) did just that. They made everything match. This is also what i was told by contractors should happen . But wawanesa refuses.

I tried to get insurance on a home that I am the executor of the estate. I was hoping for a quote so I could compare it to other companies.

It took more than two and a half months for them to send a policy. It was not a quote but a policy. The price was twice as much as what I expected. The next day I got another piece of mail stating that they have not received payment. None of the mail was sent to the correct address. It was forwarded by Canada Post. A final note was sent by registered mail to the wrong address. My travel time was more than two hours to find out that they had canceled the policy for non payment.

My policy almost doubled this year. I was able to get a comparable policy from a competitor for a little over half of what they quoted me. In addition to this it took the broker I was dealing with several weeks to find out why.

So, since I wrote about my claim being denied by Wawanesa regarding the mold in my home, I received a letter in the mail yesterday, May 11, that they were cancelling my house insurance effective 12am May 12 with no reason (mold i am sure). I only received the letter on the 11 but it was dated for April 28? I had no time to find new insurance to cover me till we move to our rental, but now due to the cancellation of my policy I may have a hard time getting tenant insurance even though the cancellation was not my fault at all. This company is a fraud as far as I am concerned and I guess when you have a pillow full of money your conscious doesn't keep you awake at night.