Belairdirect Home Insurance Reviews

Good Day,
I have rated Belairdirect 1star because there is no lower score on here.
My parents have been customer's of Belairdirect for 40 Years.
YES, 40 years, and the only claimes they have made were about 4.
My mother being the only person in the present house that is insured with Belairdirect is now 80 years of age.
My sister was looking to see why the yearly fees were getting more and more expensive. This year we started to investigate. In the mean time the insurance was due. By the time we got to see that the insurance was past-due, we sent them a check. Not too long after that we got a letter saying that they we were late in paying and cancelled the insurance, returning the check.
The yearly cost to insure a duplex with 4 claimes in 40 years was up to $3000.00! ! !
Can I simply say that you should ALL stay away from Belairdirect!
All they want is your money, and when you ask for a claim you will pay 5 times more after than.

Stay away....

Have Call Center Adjusters, but do not have their own. Call Center agent whine and complain on how busy they are making sales, and have no time for claims. Since they don't have their own Adjusters they send Independent Adjusters from another company to confuse and delay your right to a fair claim. They tend to not return calls in a timely manner, and make you wait until you claim is closed. I'm not sure the Call Center Adjusters are licenced.

I had a claim, and it has been months that adjuster does not reply to my emails, no call or update I receive.

I was automatically enrolled in Bel Air when my former insurer was bought up. Unlike before, customer service under Bel Air is non-existent. Please hold, we are experiencing higher than usual call volume! I wonder why? On renewal, my quote was through the roof for a 2-bedroom apartment. I found a new provider, with lower rates, and the same/or better features. I called Bel Air twice and after a 45 minute wait got to speak with a living, breathing human. Unfortunately, the agent told me it was too early to cancel because it was more than 30 days. So, I phoned again when it was 28 days, and after a 30 minute wait on hold, an agent wanted to try getting me to renew. I resisted and they finally accepted my request to not renew. Had I been less strong willed, I am not sure that I would have succeeded. Sounds like strong-arm tactics to me. Beware!

I put a home claim in April and it's September and nothing has been done. The 1st quote thye sent was completely wrong and not that I pointed out their mistakes, they are not replying to belair somehow. Would not recommend. Rather pay more to get what you need. Horrible service with BelAir

Called to update my policy. Told that my updates increase risk and they have to cancel my insurance. Cancellation now means it's difficult to get insurance elsewhere and increases the overall price. Note I've been told that the small changes WOULD not impact my rates with other insurers, but having a CANCELLATION does.

Too much time on hold while being passed from one department to another. Spent an hour and a half and gave up.