Belairdirect Home Insurance Reviews

Cute commercial, ugly company. Never had a claim till this year. Wind damage to a fence. Belair...well-named because they are just air...commercials only. Most of the work is outsourced to another company who outsources to another company...and so on. Long story short. They quoted my fence repair, much lower than the 3 quotes I got. So I told them rather than me take the payout, I let them do it...3 months later the contractor shows up with 2-foot spikes for fence post rather than typical 4-foot hole and cement. Contract interface Crystal was rude, lied, terrible person. Won't ever go back to this company.

Called with an enquiry about my renewal (received nothing in the mail, only an email reminder) 1 week before due date. Over 8 years as a client for house and cars with not a single claim. Out of the blue was asked about the types of plumbing in my house which has Poly B. Told they would no longer provide insurance coverage. The policy was already at $1995/ year for the house with maximum discounts. AVOID! We are cancelling cars at renewal time as I have zero trust in them.

Don't waste your time with this company. Poor customer service and lazy staff. Clueless and not proactive.

Like a new broom, Belair is great the first year, but they quickly wear out their welcome. A poorly managed company that results in ridiculous premium increases year after year after year. It's time to find me a new insurance provider.

I paid for my policy up front and wasn't notified of pending renewal (due in six days). When I looked it up, I was shocked to see that my premium had doubled, without explanation–even though I had made no claims, and absolutely nothing had changed in either my circumstances or policy. Customer service was unable to explain the untoward increase. So I called around, and obtained exactly the same coverage, with exactly the same deductibles, for less than my original premium. Happy to report that I saved over $300.

J'appel Bélair Direct pour magasiner à la fin de mon contrat d'assurance que j'ai avec une autre compagnie, pour peut-être changer pour eux. Première phrase que je leur dit est: "Est-ce que vous assurez les panneaux à fusibles, car une compagnie m'a déjà refusé de m'assurer pour ce panneau? En plus, j'ai passer 20 minutes à répondre à leur question pour qu'il me dise qu'il n'assure pas les panneaux à fusible! DONC je veux pas perdre mon temps pour rien!" La fille part s'informer et reviens pour me dire qu'il n'y a pas de problèmes pour ce type de panneau. 20 minutes de question plus tard, elle me demande si une compagnie d'assurance m'a déjà refusé de m'assurer. Je lui dit, comme discuté au début, une compagnie m'a déjà refusé, car j'ai un panneau à fusible et qu'elle n'assurait pas les panneaux à fusibles. Elle part et reviens me disant qu'elle ne peut pas m'assurer, car j'ai répondu OUI à la question: "Il y a-t-il une compagnie qui à déja refusé de vous assurer?". Je lui dit: "Je me suis informé si vous assurez les panneaux à fusible et on me dit que oui. Mais vue qu'une compagnie dans le monde m'a refusé de m'assurer, vous refusez de m'assurer même si vous assurez la raison du refus. Je demande de parler à un supérieur. Il me dit qu'il assure les panneaux à fusibles, mais qu'il refuse de m'assurer à cause qu'une compagnie m'a refusé!

Ces supers cerveaux répondent pour ceux qu'ils veulent s'assurer chez eux, imaginez ceux qu'ils réclament maintenant!

Demandez-vous maintenant pourquoi ils n'ont pas de compte facebook pour les critiques!

I submitted a claim request for a break and enter of my home. Bel-Air Direct took my information about the incident and asked if Anyone was hurt. I said no, the agent proceeded to take my information from me. I’ve been waiting almost a month , and still no payment has been issued or sent to me yet. It’s bad enough to be a victim of crime, but to be waiting a month without any compensation is unacceptable. They have no problem going into your bank account and take their payment.

my insurance expired and when i tried to renew after 1 week the price increase was $300. customer service is slow and inexperienced. ive been a customer for 6 years and this is how i get treated. guys on the phone seem like they dont want our business lol.