Belairdirect Home Insurance Reviews

I submitted a claim request for a break and enter of my home. Bel-Air Direct took my information about the incident and asked if Anyone was hurt. I said no, the agent proceeded to take my information from me. I’ve been waiting almost a month , and still no payment has been issued or sent to me yet. It’s bad enough to be a victim of crime, but to be waiting a month without any compensation is unacceptable. They have no problem going into your bank account and take their payment.

This is still going on in the 4th week with NOTHING. The first adjuster they assigned to my claim was on training the entire first week. I got the run around with several other adjusters just trying to kill time. Then the woman from Paul D. came and after looking at my broken apartment said, "all I see is a pile of broken things". but at this time, I don't think I can offer you anything". I said that they have to take responsibility for my contents. Then the adjuster came back from the training and spoke to me once and thereafter never returned any phone calls or emails. Suddenly, another adjuster sent me an email stating he was my adjuster and would like to view my property like the next day, because he was going on HOLIDAYS. He said he didn't really want the claim and that he had enough of his own claims, he didn't need mine added to it. He then came and it was impossible to see the damage properly as things were in pieces and needed someone to try to put my bed together to see if it was possible or not. It was in several pieces and piled. My couch had something rattling inside and when I unzipped the under part there was a piece of the frame dislodged and floating around and he said - "What's that?" Where did that come from, I don't know what that is". Like I went outside and got a brick and put it in the zipped underside of my couch. What a horror of a human being he was. And then he wanted to give me $200. for my TV which costs $800, and… well just etc. etc. etc. and then he was on holidays. And now that's where I am now and no one will call me back at all. I was given the adjuster’s bosses name and he is not in the office. They didn't dare tell me he is on holiday's but that he is out of the office. Then they gave me 3 other names at different times saying they would call me and no one did... DO NOT EVER USE THIS INSURANCE COMPANY!! IT IS A COMPLETE HORROR STORY. STAY FAR AWAY FROM THEM. I wanted to give no stars, as that is what it deserves.

called to put in claim because our carpet was damaged(soiled) due to a sick cat that was diabetic--i was asked how many stains were visible and when i answered 4 the agent said that i should of called in every time to make a claim--my deductible is 500 so this agent says that the deductible should be 2000 because i should of put in 4 separate claims--i have never heard anything so stupid--i am sure there are more than 4 soiled spots because of the smell but only 4 of them are visible---beware everyone--there is no logic to this--the fight begins next week when i get their final response--can hardly wait!!!!!!!!!!!!

I made a claim following a fire in my apartment building while I was on vacation. My belongings had to be stored while the repairs were taking place. Months of back and forth and phone messages and in the end, Belair doesn't like the contractor the house owner found and doesn't want to pay and say it's basically my problem. Now my belongings are with the contractor who refuses to deliver them before they get paid and Belair refuses to pay. So although nothing got damaged in the fire, I've lost all my belongings thanks to this insurer (bar paying 10k$ out of my own pocket to the contractor). Not sure why I payed for an insurance policy.