BCAA Home Insurance Reviews

I have been a BCAA member for 45 years. With all the premiums, house, auto and membership, I think I have already paid for my own claim. During a winter ice storm about a year and a half ago, a large tree fell over our pool maintenance house and into the pool. Due to cold and snow, I had no idea what equipment etc, was damaged and the pool house was flat. They recommended a contractor. I'm 72 now, my husband was dying at the time, so I thought they knew the best. Turns out about 8 months later that it was more than obvious these guys had never dealt with pools before. What a waste of time and money. By the way, no adjuster ever showed up to review the damage. So, by the Spring of this year, I had a new, relatively local contractor who was fabulous! Done and done. The big problem is that neither he nor I could ever reach the adjuster. No calls back etc. This contractor knew exactly what he was doing and did it. There turned out to be an additional 2700. Due to unseen damage, the pool was still looking like a frog pond. After 2 months since completion, he has not been paid the balance and as usual, neither he nor I can reach the claims person. This is just a brief overview as you have no idea of the horror I went through with their recommended contractor while trying to be in the hospital every day for my husband, who eventually passed last September. As I say, I've more than paid my own claim. What do I do now?

I have had home and car insurance with BCAA for a few years now. They claimed if you became a member, you would receive yearly discounts on home/car and also have full BCAA membership. My first year was okay after they kept raising the insurance amounts while they were discounting my BCAA membership to zero (so no actual discounts on insurance in any way). But I felt I had the security of BCAA and all that entails. I am currently on the roadside with my car that has broken down (new vehicle issue), I called BCAA roadside service - which is completely awful- on hold for 20 minutes, automated message talking about how everyone should use website vs. calling and talking to someone - that helps in an emergency. An agent comes on, I give info, she tells me my membership is not good for Roadside Assistance! I responded with what are you talking about? The agent that signed me up assured me that my discounted membership gave me all the benefits of BCAA including roadside. If I don't have that, the only thing you guys are good for...what does my membership get me? Agent response: discount off movies and some cheaper hotels. Don't be fooled, this company is one of the worst, their online, telephone services are junk. Customer service is absolutely the worst. And their policies are worthless. Work with a smaller company that needs and wants your business. Once these guys have your money, you're treated like a chump!