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BCAA Home Insurance Reviews

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(47 reviews)
BCAA
1.9 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Claim - fire
33.3%

Top negative trending topics ?

Agent/rep attitude
33.3%
Agent/rep knowledge
33.3%
Claim - adjuster
33.3%
Claim - denial
33.3%
Claim - flood/water
33.3%
Claim processing time
33.3%
Rates competitiveness
33.3%
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Agent/rep attitude (1) Agent/rep knowledge (1) Billing/payments (12) Brokers, Insurance Agents (2) Claim - adjuster (2) Claim - contractor work (7) Claim - denial (2) Claim - fire (1) Claim - flood/water (9) Claim - flooded basement (2) Claim processing time (2) Complaints/ombudsman (1) Discounts, deals, rewards (3) Home Insurance Quote (2) Insurance Rates, Prices (9) New purchase experience (1) Phone wait times (1) Plumbing (3) Policy changes experience (1) Policy clarity (1) Policy coverage (11) Policy Switching, Cancellation (8) Rates competitiveness (1) Rates in bundle (2) Renewal experience (1) Sewer Backup (1) Snow, Hail, Damage (1)
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Fee out of thin air

by Reviewer from Surrey on May 7, 2021
1 out of 5 stars

When I first signed up they did not mention anything about a cancellation fee, none of the documents I signed mentioned a cancellation fee either. I'm going through the emails they sent me and there is nothing in there. I'm going to dispute this con with my credit card. Also, they have long wait times on their phone lines.

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Review topics
Phone wait times Policy clarity