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BCAA Home Insurance Reviews

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(45 reviews)
BCAA
1.9 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Billing/payments (12) Brokers, Insurance Agents (2) Claim - adjuster (1) Claim - contractor work (7) Claim - denial (1) Claim - fire (1) Claim - flood/water (8) Claim - flooded basement (2) Claim processing time (1) Complaints/ombudsman (1) Discounts, deals, rewards (3) Home Insurance Quote (2) Insurance Rates, Prices (9) New purchase experience (1) Phone wait times (1) Plumbing (3) Policy changes experience (1) Policy clarity (1) Policy coverage (11) Policy Switching, Cancellation (8) Rates in bundle (2) Renewal experience (1) Sewer Backup (1) Snow, Hail, Damage (1)
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Fee out of thin air

by Reviewer from Surrey on May 7, 2021
1 out of 5 stars

When I first signed up they did not mention anything about a cancellation fee, none of the documents I signed mentioned a cancellation fee either. I'm going through the emails they sent me and there is nothing in there. I'm going to dispute this con with my credit card. Also, they have long wait times on their phone lines.

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Review topics
Phone wait times Policy clarity