Westland Insurance Home Insurance Reviews

Had house insurance with them for a number of years. Thought it was a little expensive, but it was close and convenient. This year renewal cost doubled. Over $2,000 more than competitors. Gave them the chance to review the costs and after a “thorough review of my insurance needs”, they dropped the cost to be in line with everyone else. Three months after the policy was paid in full, they demanded an additional $2,600, more than their original quote. After dealing with the agent, as the manager is uninterested in even talking to me, they adjusted the demand to $1,400 and sent me a letter stating my policy I paid for 3 months earlier was cancelled and I had an outstanding amount owing to renew the current policy. I have heard from many people in Langley who no longer do business with Westland that this is how they operate. Give you a quote, take your money and then 3 or 4 months later send you a bill for double what you were quoted. Do not do business with such untrustworthy and devious people.

I was happy with Westland in the past. I joined them again 2 yrs ago. I was never aware of any penalty for cancelling with the policy year. I usually pay annually, but since my condo was on the market - I chose to go monthly payments. The condo will be transferred in April this year - but was sold in Jan. I spoke to a rep in Jan before the renewal - about the ending of my policy in April. He said that was fine and to still fill in a release doc. No one brought to my attention cancellation within the year following renewal. I assumed it was month to month - as I had a sale for my condo. Very disappointed to pay any amount - as I was not aware of this situation and thought that only a months notice is needed as for all other services.