Home Insurance Reviews
Westland Insurance Home Insurance Reviews
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(79 reviews)
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I experienced a break-in and vandalism in 2015, and was told I am not insured under my homeowner's insurance policy that I had been paying since 1991. The culprits were found and they were 12 and 13 year olds and still the insurance company denied my claim I have suffered a loss about $40,000 to the property as well as personal items being destroyed. I am a landlord and Westland Insurance holds all my policies that I am now in the process of moving. I have never had such a difficult experience when I've never made a claim in my life since I've owned all these properties. Not to mention my insurance rates keep going up and up! I am completely dissatisfied and will be spreading the news to all my landlord friends this is a small town. I will also go to social media with this!
Was advised that Westland will no longer provide stand alone condo insurance next year but would cover it for this year as this is a recent change. Even got a letter asking if I wanted to continue with my coverage. When I called to renew I was told they no longer wanted to insure the condo. No explanation other than they no longer wanted to insure stand alone condos. When I stated that they had offered to insure for this year the response was "sorry we can't help you". Very disappointed as they did not uphold the action they had promised.
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I had an obstacle for getting my insurance done. This office made it so quick and easy. Very knowledgeable staff
After being with them for a few years claims free with multi policies, without any notice they made changes. I was given a letter stating a list of new exclusions one week before my insurance was due for renewal.It also stated I was expected to get a new hot water tank within a year ( mine is in excellent condition) . Although some of the staff are very nice, Maggie L. the branch manager at Evergreen Mall is very rude
Having been a claim free customer with multiple policies I have been treated very poorly over the years, demanding personnel with very little qualm about increase rates without any conversation or options. My confidence in them and their underwriters is extremely low and would not recommend them.
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I went into the Colwood branch where an agent assisted me. She was very knowledgable and explained everything very well. I have had residential insurance for years but left knowing more about my coverage then I had in all my years of renewing my coverage. And the best part is I saved a substantial about. I would highly recommend you get a comparison quote before renewing any of your insurance with another broker.
Sandra took the time to review our home conditions (even though we had updated the information previously but it was not updated at that time), and answered all of our questions. This is the reason we use Westland for our home and auto needs.