Westland Insurance Home Insurance Reviews

Having been a claim free customer with multiple policies I have been treated very poorly over the years, demanding personnel with very little qualm about increase rates without any conversation or options. My confidence in them and their underwriters is extremely low and would not recommend them.

This year I shopped around. Got comparable homeowners coverage from Squamish Agency for 2/3 what Westland Pemberton was charging and I don't have to deal with the arrogant attitude. Win Win for me.

I have insured my business through westland insurance and recently found out that they have been overcharging me over 10,000 per year!! The manager Ross is extremely ignorant and basically told me I approved all the coverages. I am not an insurance expert, I rely on my broker to work in my best interest. They should have come up with a proper solution for my business at a fair price. After my dispute with Ross, they illegally cancelled my policy for non-payment. I have a full time book keeper that has never been late on any payments. She had informed me that no invoice was sent. I called in to Westland and another ignorant woman said that Ross had told her we were eventually going to cancel the policy, so do not send in an invoice. UNBELEIVABLE!!! I am so mad with this company, and am doing everything in my power to inform and educate people on what poor of a company Westland insurance is. I am NOT promoting any other business, just expressing my dealings with this awfully run business.

I experienced a break-in and vandalism in 2015, and was told I am not insured under my homeowner's insurance policy that I had been paying since 1991. The culprits were found and they were 12 and 13 year olds and still the insurance company denied my claim I have suffered a loss about $40,000 to the property as well as personal items being destroyed. I am a landlord and Westland Insurance holds all my policies that I am now in the process of moving. I have never had such a difficult experience when I've never made a claim in my life since I've owned all these properties. Not to mention my insurance rates keep going up and up! I am completely dissatisfied and will be spreading the news to all my landlord friends this is a small town. I will also go to social media with this!

After being with them for a few years claims free with multi policies, without any notice they made changes. I was given a letter stating a list of new exclusions one week before my insurance was due for renewal.It also stated I was expected to get a new hot water tank within a year ( mine is in excellent condition) . Although some of the staff are very nice, Maggie L. the branch manager at Evergreen Mall is very rude

We have a home insurance policy with Westland and have had 5 different agents (since the fall of 2023) working on our claim in the last year and a half. A local driver hit her gas pedal instead of her breaks and proceeded to crash through our landscaping/fountain and into our garage. The house repairs, while nicely done, do not match the rest of the house. This is a luxury home that we bought to retire in. It has been devalued by the mismatched repairs and the damage to the driveway remain unresolved as well as several other areas. We have tried coming up with reasonable solutions at various stages of the repairs (my experience in the design world made me wary of the 'close enough' attitude that many tradespeople might have) but Westland doesn't seem to care, and the unacceptable repairs have not been addressed. I have had very little communication other than the restoration company, and I'm concerned that Westland is only going to repair our house to the degree that insurance covers the driver. That should not happen when we personally pay Westland to insure us, not the insurance company of the driver. They should be covering any home repair deficiencies from the accident because that is what house insurance is for. Not only did we live with an ongoing restoration project, Westland raised our house insurance substantially, twice. In the interim, we never heard from our adjusters, but the office had several photographers come by to document our home in order to support their 'significantly higher' rates than all our neighbors. It's one thing to be a victim of an accident that you had no part in, but to be victimized by your own insurer sure adds insult to injury.

Of course, you pay them monthly feeling like you are covered but trust me you are not. I feel grossly mislead by this company. I am a professional organizer and was sold insurance under the pretense that they would cover an event where accidental donate takes place. I confirmed this verbally with the underwriter and I have a record of her asking me questions about it:
to me

Hi Jaclynn,

Sorry, the underwriter has more questions now:

-Who decides which items to dispose of?
-How does the insured know not to dispose of certain items?
-What if the insured disposed of something by accident?

Or course years later accidentally donation occurs and they won't even pay out a small $3000 claim. I am absolutely disgusted that I have paid this company for years.