Westland Insurance Home Insurance Reviews

The response time is awful. They do not take down information accurately and when you call them on it, it takes several attempts to get the information fixed. My policy is actually up and I paid the premium but things are still pending. Two and three days to respond to emails. I have been a customer for a long time but will switch next year as I am sick of dealing with the bad service. They also don't explain things properly and I found out my policy could have been void although I had paid the premium for years as I did not know I should have had certain info disclosed but I had never been asked that question. Just horrible service.

EXPENSIVE! Shop around before committing. We went with a different insurance company this year and we are now paying more than half of what they quoted us.

This year I shopped around. Got comparable homeowners coverage from Squamish Agency for 2/3 what Westland Pemberton was charging and I don't have to deal with the arrogant attitude. Win Win for me.

We are very happy with the service we received from Vicky. She is friendly, knowledgeable and explains things very clearly. We would certainly recommend her to friends.

For over 10yrs had auto and home insurance with Westland. Sold house, bought renter policy. After 11 months, received renewal notice. Called up to accept the renewal and ask about getting a bit more liability (we had $2m, which is less than the house value, so wanted a bit more). A few days later they called back and said the policy they sold us did not cover us. I wonder what would have happened if we got a claim? They also said they didnt have any substitute policy.

I tehn bought a new policy from one of the Big 5 Banks, who treat their customers royally well, for 40% less than the same premium payment I had at Westland. Note also that even though our policy was not valid, Westland has not refunded premiums.

Very scary. Where are the regulators?

I have insured my business through westland insurance and recently found out that they have been overcharging me over 10,000 per year!! The manager Ross is extremely ignorant and basically told me I approved all the coverages. I am not an insurance expert, I rely on my broker to work in my best interest. They should have come up with a proper solution for my business at a fair price. After my dispute with Ross, they illegally cancelled my policy for non-payment. I have a full time book keeper that has never been late on any payments. She had informed me that no invoice was sent. I called in to Westland and another ignorant woman said that Ross had told her we were eventually going to cancel the policy, so do not send in an invoice. UNBELEIVABLE!!! I am so mad with this company, and am doing everything in my power to inform and educate people on what poor of a company Westland insurance is. I am NOT promoting any other business, just expressing my dealings with this awfully run business.

I experienced a break-in and vandalism in 2015, and was told I am not insured under my homeowner's insurance policy that I had been paying since 1991. The culprits were found and they were 12 and 13 year olds and still the insurance company denied my claim I have suffered a loss about $40,000 to the property as well as personal items being destroyed. I am a landlord and Westland Insurance holds all my policies that I am now in the process of moving. I have never had such a difficult experience when I've never made a claim in my life since I've owned all these properties. Not to mention my insurance rates keep going up and up! I am completely dissatisfied and will be spreading the news to all my landlord friends this is a small town. I will also go to social media with this!

After being with them for a few years claims free with multi policies, without any notice they made changes. I was given a letter stating a list of new exclusions one week before my insurance was due for renewal.It also stated I was expected to get a new hot water tank within a year ( mine is in excellent condition) . Although some of the staff are very nice, Maggie L. the branch manager at Evergreen Mall is very rude