Don't bother with Westland.
by TedRanger on Mar 7, 2020
1 out of 5 stars
Due to the increase of condo insurance, we took our renewal and our strata insurance with us, to ensure we were covered for the Strata’s increased deductibles. The representative checked everything for us. He was quick and processed our payment and answered our questions.
I found extreme value with Westland when I had a claim. They went above and beyond to make sure repairs were done quickly and to our level of expectation. I can not say enough good things about my experience.
I was honestly paying insurance fees for them for about 20 years. I had two floodings both were not my fault. The first deductible was $500, the second one already 5000. When I renewed policy the broker did NOT even mention such a drastic increase of deductible. It was done in very cunning and mean. As a result, I have to pay from my pocket $5000 to fix the damage. Do you need such a "wonderful" insurance company?
Paid the bill over 2 weeks ago, still, have the bill collector keep calling and harassing for the payment. Very rude person! Asked her why she kept calling? She said the head office never informed about the payment.
We went there for home insurance. The agent at 159 and Fraser highways helped us. Very friendly guided us to get the right insurance for our home.
Awesome, helpful, knowledgeable and followed up when she said she would. My experience other companies I have dealt with were slow in response times.
I worked with Westland Insurance to renew my 3 home insurance policies. The agent was very patient and answered all my questions. She also gave me a good suggestion as to how I can ensure that next year I get the paperwork for all policies in one package in the mail.
We dealt with Westland Insurance in Nanaimo. The Agent was very professional and helpful. We were with a different company last year but she provided us with a quote that was comparable and cheaper, so we switched! Thank you for all your help!
The agent was quick and helpful showing me how to save on my home insurance. She showed me lots of options and saved me a good amount on my monthly payment. A great employee here, very pleasant and direct.
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Make sure you compare their quotes with any other insurance company in town first! I dealt with Westland Insurance back when it was still Holly Gordon Insurance for over 20 years. Westland buys them out. Now all you get is: people are out of the office voicemails. No replies to emails. They're out to lunch (literally)... at 5 PM(?) working the evening shift, they don't return calls. Prices went up while the service went down. I had multiple policies with this company. No longer. Their service is sub-standard.