Portage Mutual Insurance Home Insurance Reviews

I called to resolve an issue with our address, portage had it wrong. The postal code and house number were correct, the rest was wrong. It was correct at our broker. So the woman that answered said “who are you waiting for” this was her greeting. I said “I just called” she replied “oh. This is portage insurance, what do you want” I explained and she said “contact your broker “ well I had 3 times and it’s still wrong on your end. It’s correct at the broker. I got nowhere, so portage insurance has someone answering the phone that has NO pleasantries, just short and rude. On the statement, it listed portage phone number and not the broker. Why have a number listed when you get nowhere when calling, just rudeness. I’m a customer and expect a bit more in companies I pay money to. On the positive side, I understood every word she said, obviously English was her first language.

I was told that I would qualify for a discount if I agree to a credit check… After running my credit check and not finding what they were hoping for I guess… I was told that I didn't meet the criteria. What? I have immaculate credit, I don't carry any debt, and I own 80% of my home? So what is it that they are looking for and why would they offer a discount and then take it away With no explanation. Feel like this is a marketing scam. I can see why many provinces have outlawed this tactic. Will not renew with current moans next year. Don't feel they are trustworthy