Portage Mutual Insurance Home Insurance Reviews

I called to resolve an issue with our address, portage had it wrong. The postal code and house number were correct, the rest was wrong. It was correct at our broker. So the woman that answered said “who are you waiting for” this was her greeting. I said “I just called” she replied “oh. This is portage insurance, what do you want” I explained and she said “contact your broker “ well I had 3 times and it’s still wrong on your end. It’s correct at the broker. I got nowhere, so portage insurance has someone answering the phone that has NO pleasantries, just short and rude. On the statement, it listed portage phone number and not the broker. Why have a number listed when you get nowhere when calling, just rudeness. I’m a customer and expect a bit more in companies I pay money to. On the positive side, I understood every word she said, obviously English was her first language.

They increased my deductible without informing me. This insurance company was recommended by MIG and apparently is the best one that suits my needs as a new home buyer. I guess they take advantage wherever they can. More than likely I will be switching to a different insurance company.