Cooperators Home Insurance Reviews

The local office in Clarenville NL is just plain incompetent! I have reached out the office for over a month now to renew home insurance that was due on February 15, 2018. Now it's March 1st and they still haven't got their act together. Just today received registered mail stating my policy would be cancelled in 15 days. I have already made the first monthly payment but somehow they seem to have misplaced it... Trying to reach anyone at the Clarenville office is near impossible and when you do, they never have any answers... keep putting you off. I am at my wit's end. Never again will I get insurance with the Cooperators!

After only 1 year of being with Cooperators, they increased my premium by 15%! Did my home increase in value? No. Did I add features or reduce my deductible? No.

I did lose my 5% "new signing discount" so that leaves 10% less. After calling Cooperators they claim it's because of "all these new features that you're getting." More likely, it's because you brought me in at a low rate and will continue to increase my annual premium by 10%. Could you imagine if public insurance/utilities did this?

8 Jun asked local office in Strathroy why premium for home insurance had increased by 22 %, they would look into and contact head office. 21 Jun, they had not contacted anybody and gave lame excuses citing cut in "discount" for new policy of 5% plus increase in premiums, however when asked for figures did not know. Then promised they would contact "underwriter" and call me. Received call now ts a 30 dollar discount loss and increase in premium and I can actually talk to an agent on 24 Jun! My original premium for dwelling was 357 now increased to 411 dollars or 54 dollar increase. All I want to know is why and why does it take so long to get an answer? When I asked for tel no of district office I was refused and told company policy I must speak to agent first, pathetic service avoid Co-operators if you can, they seem to think your at their beck and call instead of remembering about customer service!

They messed up on my Account and Changed my Address without me knowing and charged me then charged me again to change back.
Also changed policy for House that I did not have and charged me and never put it back to Apartment Insurance.
Will Cancel with them and don't ever go with them again.
Some Idiot put the wrong Credit Card Number and they charged me NSF for $25 x 2 = + = $66.84 That I now have to pay. Also they said if a problem comes up the policy is they don't contact your Branch or the Client.