Cooperators Home Insurance Reviews

After being a loyal Co-Operators customer for 29 years with ZERO claims on my automobiles, our home and our cottage, I had the misfortune of some rainwater entering a window and damaging the walls, etc.
When I called to make a claim, I was sent from person to person, with the end person on holidays! It took nearly 4 days to make a claim and then I had to email pictures of the damage. Within 5 minutes I had an email back indicating they were not covering the damage. WOW! I always felt I was covered for everything, at least that is what my agent said....They never came to inspect the home and following nearly $8000 per year in premiums this is the level of service and loyalty I should expect? Be very careful of this company, their commitment to customers is poor and you will be left leaving their office with false hopes and they will stick it to you when you need them.

After being with the Cooperators for 30 years, we discovered we could get the same insurance coverage for 1/3 what we were paying them. Thanks for nothing guys.

We had been with them for years eventually with two houses and two cars. Insurance kept going up by 500 each house each year. Yearly renewals stopped being sent by mail, instead, you had to create an account sign up which didn't seem to work. We also got a quote on a second home we bought with 2 weeks left in our yearly term and then two weeks later it was suddenly $450 more than they quoted us two weeks before. Once we realized this was going on, we called to cancel and now have to pay $550 to cancel our insurance and when I asked about why it wasn't more clear that the policies had increased by 25% the lady said it would be bad business to let people know that the policies were going up! So she admitted that they tried to do it without people noticing! We are now paying $3000 less with another company.

They make it sound like they would take care of you but all they want is your money. The salesman makes it sound like Co-operators is the best in the world but do not be deceived. My townhouse was flooded twice in the same year by the people upstairs. Even though it was the tenants who lived upstair's fault, they will push the payments on you and make up a story that you have to pay first and that they don't go after the other tenant's insurance even though it was their fault. Then on top of that, they said when you renew your insurance, your insurance might just go up a bit. When it was time for renewing insurance, they dropped me and said they could no longer cover my insurance and told me to go look somewhere else. Poor customer service with a lot of attitudes. Never have I been angrier in my life. Was cheated by these joke. You will regret going with these fools.

Horrible, overpriced, less coverage, no responsibility to clients and they have zero accountability. According to the women I talked to at Co-operators head office, she is the only one you can speak to, I caught her in numerous lies and she was rude.

Had Co-Operators insurance for my house and 2 vehicles. Then the agent went out of business and left me scrambling to get the house and car insurance. My work started advertising that they could get us a group discount on Co-Operators insurance, I decided to give them a try again. The first year their price was fair for a house and the 2 vehicles. But that was short-lived following a year it increased. No claims on any vehicles or house and no bounce payments. Then called to ask for a price on tenant insurance. Reason wanted to move out first and renovate the house. Never moved out of house nor renovated. Co-Operator without calling instead sent a registered letter stating my house insurance has been cancelled. But my vehicles are still insured. Called another insurance company, got a better price, better customer service and no issues. Called to cancel my vehicle insurance and they had the nerve to hold back some money as I cancelled. Said that's funny you cancelled my house insurance all because I phoned up to get a price on tenant insurance. Horrible insurance company.

I recently got quotes May 2018, from 4 insurance firms for a home in Edmonton. Each was in the 800.00 range but Cooperators was 1725.00, I insisted that the quote must have been calculated wrong by agent but she insisted that this was the rates they charge and that most of the Cooperators clients pay in the range quoted. This means anyone dealing with Cooperators is being ripped off. Avoid them and if currently with them, get other quotes, you will save a lot.

I agreed to pay $29.50 for home insurance. Over the last 6 months, the company has withdrawn over $675 from my bank account and refuses to return my money. Don't use this company. They sneak in fees and services. They're crooks.