Poor customer service
by yacuchaj on Nov 7, 2017
1 out of 5 stars
Home Insurance Reviews
Cooperators Home Insurance Reviews
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They messed up on my Account and Changed my Address without me knowing and charged me then charged me again to change back.
Also changed policy for House that I did not have and charged me and never put it back to Apartment Insurance.
Will Cancel with them and don't ever go with them again.
Some Idiot put the wrong Credit Card Number and they charged me NSF for $25 x 2 = + = $66.84 That I now have to pay. Also they said if a problem comes up the policy is they don't contact your Branch or the Client.
It was quick and easy to add my fiancé and speciality items to my existing policy for a very reasonable price. I don't think the price is far out of line with what others pay, but it could be cheaper I think. I have not had to make a claim yet, but when I have asked for information they are always quick to reply.
I spoke with them over the phone to cancel our insurance, 2 months later they send us a letter saying we owe them a $50 cancellation fee, saying my phone conversation with one of their reps, wasn't on file. Definitely would not recommend going with them, there are better rates out there with other insurance companies who won't gouge you when you cancel your plan.