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Cooperators Home Insurance Reviews

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(135 reviews)
Cooperators
2.1 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
25.0%
Agent/rep availability
25.0%
Agent/rep knowledge
12.5%
Claim - fire
12.5%
COVID Handling
12.5%
New purchase experience
12.5%

Top negative trending topics ?

Agent/rep attitude
37.5%
Agent/rep availability
25.0%
Agent/rep callbacks
25.0%
Agent/rep knowledge
12.5%
Billing/payments
12.5%
Claim - adjuster
12.5%
Claim - denial
12.5%
Claim processing time
12.5%
Rates at renewal
12.5%
Rates competitiveness
12.5%
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Billing/payments (4) Brokers, Insurance Agents (1) Claim - contractor work (1) Claim - flood/water (2) Claim - flooded basement (1) Claim - roof (2) Home Insurance Quote (1) Insurance Rates, Prices (2) Policy coverage (1) Policy Switching, Cancellation (2)
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Huge Rate Increases!

by Nick on Aug 1, 2017
2 out of 5 stars

After only 1 year of being with Cooperators, they increased my premium by 15%! Did my home increase in value? No. Did I add features or reduce my deductible? No.

I did lose my 5% "new signing discount" so that leaves 10% less. After calling Cooperators they claim it's because of "all these new features that you're getting." More likely, it's because you brought me in at a low rate and will continue to increase my annual premium by 10%. Could you imagine if public insurance/utilities did this?

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Insurance Rates, Prices Policy coverage Billing/payments