Flooded Basment
by janavan on Jul 23, 2015
5 out of 5 stars
Home Insurance Reviews
Square One Insurance Home Insurance Reviews
This page has been viewed by: Please wait... consumers
(102 reviews)
Cheap Home Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $300 annually
Filter
Most recent reviewsTags
Agent/rep attitude (5)
Agent/rep availability (1)
Agent/rep knowledge (7)
Bikes, Belongings (2)
Billing/payments (13)
Broker experience (2)
Brokers, Insurance Agents (9)
Claim - adjuster (1)
Claim - break-in/burglary (1)
Claim - contractor work (4)
Claim - flood/water (4)
Claim - flooded basement (1)
Claim - roof (1)
Claim processing time (4)
Complaints/ombudsman (2)
COVID Handling (1)
Discounts, deals, rewards (2)
Home Insurance Quote (36)
Insurance Rates, Prices (25)
New purchase experience (8)
Plumbing (1)
Policy clarity (1)
Policy coverage (19)
Policy Switching, Cancellation (5)
Rates at renewal (2)
Rates competitiveness (5)
Renewal experience (1)
Review author
Condo Insurance by Location
Home Insurance by Province
Home Insurance by Location
I had insurance with them for a year with no problem. After the year they sent me a new policy, even though I had not requested it. I called Square One because it seemed strange to send me a complete policy and not just a notice of renewal, they told me to ignore the renewal if I didn't want to continue with the policy.
Of course 2 weeks later Square One illegally withdrew the funds from my bank account without notifying me. I found out when I bounced a cheque. They agreed they made a mistake, but have not issued me a refund. I called my bank and after 30 mins they said I would have to go to the branch to fill out some forms, which are not available online, then it could take weeks to investigate and get a refund.
Square One is using NEGATIVE OPTION BILLING PRACTICES that are illegal in BC. How do they get away with this?!
I purchased my online policy in 20 minutes and saved over $140 yearly. I would highly recommend you try out sq1.
I have a 2-br rental suite in my home, a week before a new tenant was to move in my basement flooded as the water main broke. There was about 1 foot of water in the whole basement. I called Square One and they immediately sent out belfor a restoration company and a claims manager. They replaced my wood floors, baseboards, walls and carpets. I had purchased rental income coverage and they paid me for the month I lost. Overall, they delivered on the claim and I was extremely happy as it was dealt within a timely manner.