Home Insurance Reviews

Square One Insurance Home Insurance Reviews

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(103 reviews)
Square One Insurance
3.2 out of 5 stars:
Customer service:
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Poor Customer Service

by Ken on Jun 7, 2024
1.5 out of 5 stars

I asked a customer representative for a hard copy of my home Insurance policy back in May of this year because my printer didn't work. All I have received was a copy of confirmation of the policy.
I called the customer service today and asked for a hard copy again. The representative gave me all kind of reasons that I could look up the 49-page policy on the electronic copy which was sent to me along with the renewal of the policy. The policy was updated since I bought it four years ago. This is the first time I asked for a hard copy in 4 years but the representative asked all kind questions why should I need to get a hard copy now. After gave him my reasons other than my printer was broken, he was unwilling to send me a hard copy because it contains 49 pages. It was a worst customer service I had ever experienced. I was wondering if I should continue to deal with Square One again when my house insurance is up for renewal next year.

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Impeccable Customer Service

by Fola on Jun 10, 2022
5 out of 5 stars

Second year with Square One Insurance.
Eran was super helpful and knowledgeable and answered all my questions professionally.
Thank you, Eran!

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Great service

by Eva D. on Feb 15, 2022
5 out of 5 stars

Kathy V. provides excellent service. She has been replying promptly in a timely matter. She is a very knowledgeable and pleasant agent. How refreshing, if it comes to insurance personnel. Definitely, I will recommend her to anybody looking for home insurance.

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Households in Alberta pay, on average, approximately $60/month in homeowners’ insurance costs. We can help to push these costs even further down. Get a house insurance quote today to start saving today. Rates start at $20/month.

Customer service contact

by Ellen on Oct 4, 2021
4 out of 5 stars

Always pleasant, knowledgeable and quick. The claim experience wasn't so great but it was more with the restoration company that they chose to do the work - slow, multiple visits, didn't clean up after themselves.

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Kayla. Thank you!

by Mayrenis on May 7, 2021
5 out of 5 stars

All my questions were answered, she was very helpful and super nice. First time I need insurance and it went very well. Thank you. I do recommend Square One Insurance.

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