Square One Insurance Home Insurance Reviews

They will try to mislead you with a $5000 deductible which makes hardly any difference to a $1000 deductible in your monthly payment. Lots of things that are included at other insurance places are "extras" here. It's easy to get in contact with someone but making a claim is ridiculous and they will completely screw you over. No good neighbour policy as the damage that happened to or property is from a neighbour. I used to recommend square for being affordable but now I'm cancelling and will never recommend again. Buyer beware.

I had my first claim with them in January, and today (June 1st) it is still not completed. My adjuster Scott T provided a response time between 1 - 4 weeks after an email or voicemail was sent, finally provided a formal estimate 4 months after the initial request, 4 phone calls and 10 emails later (I'm fairly patient). But the quote changed 15% from his verbal estimate to formal written estimate. There is still no end in sight, and no process discussed about the payment.

I went through and entered all of my information to acquire a tenant insurance policy. It was only after I entered all of my personal and property information that they disclosed they won't write policies if the owner lives more than 300 kilometers from the property. They even had a question during the quote process asking this. Even though I answered that question, they still proceeded to collect my information.

They did not answer my calls and they didn't get back to me for weeks and months when they promised to call the next day.
I was never given allowances and payments for money I was told I would received and money I had rights to.
I had to call every single day. In order for them to pay any attention to me as a costumer.
I was the client and it seemed like they were hoping that I'd just give up on the money I was owed. But I was persistent for months and close to a year.
During my time of need they did not come through with what they had promised.

I was in with my husband last month and we were assisted by Farran A. She was very unprofessional. She kept giggling every time my husband would say something. I thought at any moment she would jump over her desk and sit on his lap. I am very disappointed by the lack of professionalism at Square One Insurance. I do hope in the future they qualify their staff a little better.

I was with Square One for several years. One reason I went with them was their competitive rates. When I signed with them you were able to choose ( within a window) the insured value of your home. They said that was what made them different. Slowly this insured value began to increase until it was 25- 30 more than other Brokers. My renewal last year had an increase of over 100 %. Also, the staff do not have the knowledge to answer simple questions. It is like they are reading from a prgrammed set of answers. For example, I installed a sump pump. I got numerous email questions on what was powering the pump, etc. After they finally made the change to my policy my rate INCREASED! I could not get a reasonable answer as to why so I deleted the pump and my rate when back DOWN. I had too many problems to mention. I just cancelled my policies and went with another Broker.
Stay away from Squqre One!

I purchased house insurance when I started renovating my home. After one year, they decided to cancel my insurance because they said the renovation was taking too long. When I purchased the insurance they never told me or stipulated in the agreement that I could only insure for up to one year while renovating. I explained to them that we were waiting for 6 months just to get the permits and regardless they should have told me before selling me their insurance product. Now they want to dump me with no insurance. Jas S. was rude from the start. As soon as I spoke to her for the first time she was talking to me as though I was dirt under her shoe. To speak to someone in that tone is bad enough, but to speak to a customer like that is beyond unprofessional. I am now getting my lawyers involved and will refuse to sign the consent of cancellation. Avoid this company at all costs, especially Jas S.

I read some reviews, and it would seem that I have had the very same experience with reviews. I originally purchased insurance from Jas S. now a Manager. I was speaking to a gentleman named Igor, and I found out that I no longer have insurance.

I sent all my information only being a customer of 4 years & no claims to find out that after 1 day, I am no longer insured.

There are many insurance companies out there, and Square One Insurance is out for money, however, in return are under no circumstance willing to work with you.

Thank God, I never had a claim, since I cannot imagine what sort of crap would be involved with Square One Insurance.

I would rather spend double and have insurance elsewhere.......