Square One Insurance Home Insurance Reviews

I purchased house insurance when I started renovating my home. After one year, they decided to cancel my insurance because they said the renovation was taking too long. When I purchased the insurance they never told me or stipulated in the agreement that I could only insure for up to one year while renovating. I explained to them that we were waiting for 6 months just to get the permits and regardless they should have told me before selling me their insurance product. Now they want to dump me with no insurance. Jas S. was rude from the start. As soon as I spoke to her for the first time she was talking to me as though I was dirt under her shoe. To speak to someone in that tone is bad enough, but to speak to a customer like that is beyond unprofessional. I am now getting my lawyers involved and will refuse to sign the consent of cancellation. Avoid this company at all costs, especially Jas S.

I was pleasantly surprised by the online experience when requesting a quote from Square One, the questions were comprehensive and clear. The resulting quote was reasonable, but I was directed to speak with a representative to finalize the purchase. After answering (again) most of the questions I had filled-out online the resulting quote came-in nearly 50% higher than the online quote, what a waste of time.

From that point forward my experience with sales/support team was infuriating. I received nothing but short unhelpful email replies. I honestly felt as if they did not want my business. I certainly went elsewhere, and I'm very very pleased to have saved $600 annually by insuring with someone else.

Thanks for wasting my time Square One.