Square One Insurance Home Insurance Reviews

Beware of this insurance company, they will charge you 3 months premium, if you cancel the policy...

The price is increased year after year so even if you get a better quote initially you'll end up paying way more (they refer to this as "standard practice"). The policy changes yearly as well and of course for the worst for you.

All of the fake reviews they have here speak volume how badly they need to cover up for their service.

I purchased house insurance when I started renovating my home. After one year, they decided to cancel my insurance because they said the renovation was taking too long. When I purchased the insurance they never told me or stipulated in the agreement that I could only insure for up to one year while renovating. I explained to them that we were waiting for 6 months just to get the permits and regardless they should have told me before selling me their insurance product. Now they want to dump me with no insurance. Jas S. was rude from the start. As soon as I spoke to her for the first time she was talking to me as though I was dirt under her shoe. To speak to someone in that tone is bad enough, but to speak to a customer like that is beyond unprofessional. I am now getting my lawyers involved and will refuse to sign the consent of cancellation. Avoid this company at all costs, especially Jas S.

I read some reviews, and it would seem that I have had the very same experience with reviews. I originally purchased insurance from Jas S. now a Manager. I was speaking to a gentleman named Igor, and I found out that I no longer have insurance.

I sent all my information only being a customer of 4 years & no claims to find out that after 1 day, I am no longer insured.

There are many insurance companies out there, and Square One Insurance is out for money, however, in return are under no circumstance willing to work with you.

Thank God, I never had a claim, since I cannot imagine what sort of crap would be involved with Square One Insurance.

I would rather spend double and have insurance elsewhere.......

It may be easy to get a policy with Square One, however, do not expect to get good customer service. They only believe in taking your money and not giving you anything in return. God help you if you actually have to make a claim. I know people who had to battle, for excessively long periods of time, with them to get covered what was rightfully outlined in their policy. As fast as they will take your money and give you a policy they will take it away even if it is due to their error. They will argue with you on the phone, talk over you and will not even try to listen to you. This includes managers as well as customer service reps. This was my experience - they cancelled my policy due to their systems inability to process payment from my visa. They cancelled my policy immediately without any grace period. I even offered to provide proof from my bank that it was their error and they would not even listen. When I asked to speak to the manager and the manager kept talking over me, would not even listen and kept blaming me. When I asked how it is my fault if their system couldn't process my payment (one of their own employees admitted that their system has difficulties processing certain credit cards) they said it was my responsibility to ensure payment was made. If I gave the correct payment info and the funds were available, how am I responsible for their systems error??? If I could give them a negative rating I would. Stay away from this company!

I was pleasantly surprised by the online experience when requesting a quote from Square One, the questions were comprehensive and clear. The resulting quote was reasonable, but I was directed to speak with a representative to finalize the purchase. After answering (again) most of the questions I had filled-out online the resulting quote came-in nearly 50% higher than the online quote, what a waste of time.

From that point forward my experience with sales/support team was infuriating. I received nothing but short unhelpful email replies. I honestly felt as if they did not want my business. I certainly went elsewhere, and I'm very very pleased to have saved $600 annually by insuring with someone else.

Thanks for wasting my time Square One.

Not sure if this is common experience.
I got a home insurance quote from Square One via Kanetix. Then I contacted Square One via Kanetix. My final quote became much more, as much as 50% more. Liability and deductible are the same. I did not choose any optional offer.

These company is the most horrible insurance company I’ve come across. They sold me a cheap and nasty policy when I had a claim the left me hanging in the cold for almost a year! They should not be in bussiness.

Even though their price might seem competitive when real issues happen you understand why. We lost our home, because they first refused to cover us when our home flooded, still battling it with them and probably going to court on it. Then they forced us to take a loan by threatening that they are not cancelling our insurance. Once we fixed our home while waiting for a claim, they refused to renew our policy for no reason except that we were fully getting them on the claim which they haven't paid yet (7 months). Their response is unprofessional, my lawyer had to ask them over 3 times to respond, and even today they lack any serious attention to the matter. Basically, for them 'you' don't matter, your lively hood is last on their list. There are better options out there and similar pricing, if you care about your family and your lively hood, do some homework, and avoid those who won't be there for you.

Square One Insurance has got to be one of the worst Insurance companies I have had the misfortune of dealing with…The adjuster was very rude and unprofessional and immediately claimed I don’t qualify for any payments for the liability damage. They denied my claim for accidental flood damage, claiming it is not covered by my policy. The policy clearly states that third-party liability damage is covered up to $1 Million. It has been 7 months since the flood occurred and I have not received any response from the adjuster even after providing all the invoices for the repair cost to other units below me. I was forced to pay the full $22,000 in flood damage out of pocket. Avoid this Insurance company like the plague.