Square One Insurance Home Insurance Reviews
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I am extremely satisfied with the excellent service,this company has offered. Shannon, my contact at Square One, assisted me in a quick and orderly fashion, completing the whole process in a matter of minutes.
I will continue to use this company and advise my friends and family of the same.
Shannon W. was professional, fast, knowledgeable and overall nice and willing to help me.
Keep up the great service!
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I purchased house insurance when I started renovating my home. After one year, they decided to cancel my insurance because they said the renovation was taking too long. When I purchased the insurance they never told me or stipulated in the agreement that I could only insure for up to one year while renovating. I explained to them that we were waiting for 6 months just to get the permits and regardless they should have told me before selling me their insurance product. Now they want to dump me with no insurance. Jas S. was rude from the start. As soon as I spoke to her for the first time she was talking to me as though I was dirt under her shoe. To speak to someone in that tone is bad enough, but to speak to a customer like that is beyond unprofessional. I am now getting my lawyers involved and will refuse to sign the consent of cancellation. Avoid this company at all costs, especially Jas S.
I was pleasantly surprised by the online experience when requesting a quote from Square One, the questions were comprehensive and clear. The resulting quote was reasonable, but I was directed to speak with a representative to finalize the purchase. After answering (again) most of the questions I had filled-out online the resulting quote came-in nearly 50% higher than the online quote, what a waste of time.
From that point forward my experience with sales/support team was infuriating. I received nothing but short unhelpful email replies. I honestly felt as if they did not want my business. I certainly went elsewhere, and I'm very very pleased to have saved $600 annually by insuring with someone else.
Thanks for wasting my time Square One.
I had been with a major company for property insurance for 17 years. However, in the last couple of years their customer services had gone down the drain whereas the premiums went skyrocketing. It seemed that they have taken me for granted. So after 17 years I went for insurance shopping online and came into contact with Square one. What a pleasant shock and experience it was! The Agent, Madison Lynch, handled my case with extreme patience, care, empathy and professional expertise. I was tremendously impressed with the way she calmly explained everything that the policy should cover and the choices I had. At the end, I bought the policy with much lower premium and through a tremendous customer experience. Keep it up Madison!
I was very impressed by Ms. Farran Adams handling of my home insurance policy purchase. She was very pleasant to talk to, and I felt at ease dealing with her. She processed my insurance application expeditiously. Thanks Farran for your help and guidance.
Jas Sandhu was very helpful in completing my online application when I needed help. The process was easy and not over whelming.
Square One's customer relationship management is to be applauded. Great follow ups, seamless transition between online quotes and phone conversations, and a no-hassle way of getting a policy in place with a minimum of overhead. Rates came across as very competitive. Luckily, we haven't had to make a claim yet, so I can't comment on the claims side - I hope the standard is as high there.
Square One has really impressed me. I did tons of research on home insurance and determined Square One was the best option for me. I was so impressed with their product, their rates, their online presence, and customer service. So naturally I was really upset when they denied me coverage because my older home needs a new roof and some exterior work.
I expressed disappointment online, and in a matter of minutes was contacted by a rep who worked with me to get the coverage I wanted (Thanks Jeffrey!). Very pleased with their prompt, helpful service and flexibility.
I just signed up with Square one. Dealt with Sandra. She is extremely helpful, professional, excellent at her job; a real pleasure to deal with. Each time I left a message, she actually returned my calls within minutes. A real pleasure.