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Credit card billed 425 for renewal I did not ask for. Will follow up with the Fraud department of my credit card company.
Quick and easy, seamless policy, knowledgeable staff. Price was fair. Will recommend to friends and family
We have 6 ft of snow in North Bay On. The roof leaked and they brought in a Contractor claiming I am covered. The estimate was 20,071.38 but they can not fix my home for 4 months. Offered me cash of 9,456.65. I said: bring in the construction crew, and they responded by saying: you are no longer covered. Please do not be fooled by their prices. If You put in a claim, pay 1,000.00 and then find out there is another 30% depreciation clause. Worst of the worst. I spoke to the owner and he does not care about his customers. I intend to make this a mission of injustice.
Go elsewhere for your insurance needs.
After a claim, they cancelled my coverage for no reason.
My experience with this insurer was really good when the policy was being designed and sold. It’s easy to customize the policy and make changes using the online system. At claim time it was not so great. The company uses independent local adjusters. For our fairly small and straightforward claim following a break in the process from claim to payout took months. When I spoke with the insurer on the phone they just referred me back to the adjuster. The adjuster meanwhile just told me they had submitted the claim. It became very frustrating as nobody could explain what was causing the delay. They got there in the end but it was a poor experience.
I learned the hard way that less is not more. I was sold a policy by their staff by a woman who seemed to lack little knowledge on insurance in general. She failed to fully describe in detail what improvements meant. What it really meant was we won't cover anything in your condo that isn't your contents. I should have listened to my friends when they laughed at who I was insured with
After being insured with them for years, they called me out of the blue and said they cannot cover me any longer because of the type of property I have. I have always at every renewal been upfront about exactly what type of property I have. They then act like they're being SO nice (I call this arrogance) that they're giving me 60 days to find coverage elsewhere. Do they not understand this is their error?
Don't bother if you prefer to have insurance that is reliable and won't throw you to the curb if they make a mistake.
I started shopping around for home insurance, my current company is charging me $79.56/month for my small bungalow. I saw an ad from onesquareinsurance that said most rental homes are around $70.00 per month, so I did an online quote and was blown away by their $245/month quote. I called in and they confirmed that was their correct amount. I thanked the gentleman on the phone and hung up. This is by far the most expensive quote I have had yet.
Zero information of what your policy actually is and no customer service. Watch out for what your policy ACTUALLY covers. Found out nothing was covered. IT'S A SCAM. You pay for what you get people!!!!
Blacklisted and permanently denied insurance with them because we had too many questions. Beware of too many questions. Their agents are extremely rude and we are permanently flagged for asking too many questions. We were literally told they can not insure us because we called more than 3 times to ask questions. I would love to see in an emergency what they would do if we asked too many questions, NOT. No point in having cheap insurance if you have no peace of mind.