Desjardins Insurance Home Insurance Reviews

I don’t post very often, but I’m super pissed! Desjardins recently advised us that they would not be insuring our new house build anymore because IT IS TAKING TOO LONG… It is a larger custom home that has taken 2 years so far, with 5 months more to go… Not unreasonable for the size of this project… This has put me into a real predicament, as insurance companies generally will not insure residential properties mid-construction, only at the beginning… We found one that will, but at a crazy premium of $30,000 per year vs $5,580 that we were paying Desjardin since the beginning… and we have no choice but to do it… At no point did Desjardins ever advise us that there was a time limit to the policy until they sent us a notice of non-renewal… and when we ask them why we were not told this at the beginning of the policy, no one responds… Where is the time limit written in our policy? No one responds… There seems to be no consumer protection against shady insurance companies who pull stunts like this… There have been no problems on the job site, no accidents, no claims, no financial issues, no nothing... We have always paid our bills on time... We have been, for all intensive purposes, the perfect customer... I’m cancelling any remaining policies with them, and I hope others will too. As there is no consumer protection (other than auto), they can cancel your policy just like that too… This is not acceptable!

Today I received a yearly contract from Desjardins for renewing my condo's insurance for the next year starting from 21st March 2020 and to my shock and disbelief, I noticed that they have increased my rented condo's premium by $60. I called the customer service number and spoke with a woman who said her name was Sandra. From the outset, she was aggressive and defiant and couldn't give me a satisfactory reply to a decrease in the policy amount and increase in the premium. Especially when I have not filed any claim in the previous year. The reason for the decrease in policy amount and increase in premium given by her didn't make any sense. She said since Desjardins are receiving claims from other people that's why they have decreased my policy amount and increased my condo's premium. I told her that it doesn't make any sense to which she said that she has two houses and three cars and she also has to pay more premiums. Again, this example was not necessary to bring home my complaint. In the end, she said if I'm not happy, I'm free to shop around because she can't do anything about the increased premium amount. This proves that Desjardins customer care people are not only aggressive and defiant but also are impolite with their customers. Very bad customer service.

My home insurance went up $350 a year. I never had a claim. I have been with them for 7 years now. I will not renew and I brought them a huge customer base through me recommending them. Now you increasing my rates more than $30 a month. I called them and they said it's the best rate they can give me. I said I'll take my business somewhere else. They didn't care. I will not recommend them anymore and I will recommend to everyone I have in the past who went with them to go elsewhere as well as they will not care if you leave when they raise your rates that high for no reason. It's a shame because I'm a 10-star driver with them as well and when the policy comes up for renewal. I'll be switching auto insurance as well before they raise those rates through the roof. Never had a claim or even a driving offence either. I'm a model customer who now gets the shaft from Desjardins Insurance. Bravo! Do not get insurance with this company. They offer low rates to hook you in and then try to get their moneys worth out of ya at the end and since they got years of money out of ya, they won't care if you leave. Thank you for nothing!

Do not purchase insurance from this company, they doubled my yearly insurance premiums despite I never had any previous claims, then yet when we encountered a fire and lost 50,000$ worth of merchandise they refused to pay out. Amandip M was our so-called "fire investigator", very prejudiced and uneducated, she would have paid out the claim perhaps if I were from India. I wouldn't insure my doggy poop scoop with these guys.