Desjardins Insurance Home Insurance Reviews

Do not purchase insurance from this company, they doubled my yearly insurance premiums despite I never had any previous claims, then yet when we encountered a fire and lost 50,000$ worth of merchandise they refused to pay out. Amandip M was our so-called "fire investigator", very prejudiced and uneducated, she would have paid out the claim perhaps if I were from India. I wouldn't insure my doggy poop scoop with these guys.

Desjardins Insurance is the worst I have ever met. They do not have their own adjuster, they use a third party company, which does not care about Desjardins customer... I have a property claim. First, they asked an evaluator to estimate the damage. They told me it took a few days to get a report. I asked about it many times and they always said if they got it, they would email to me. Finally, I complained to Desjardins claim department and got the report. The date on the fax and email was 3 weeks ago. I do not know why they kept lying... That was just the beginning. What happened later is worse... And Desjardins claim department stuff was not better at all... My experience is that I always keep email as a proof... I should use an insurance company that has its own adjuster

I recently had my high end washer/dryer stolen. 6 months to come to the conclusion that I did not take a picture of the damaged door for entry. Claim was rejected. Christine handled this and was a true joke to deal with. As said, she took 6 months. Each time I tried to contact her, she was on vacation. Just a low grade company and individual to work with......

We had a house fire in January. It is now June. Desjardins pushed us to get a contractor and permit from our city for the rebuild. Both done. They've had the claim 5 months - and still not assessment value, no payment, no rebuilding happening. Excuses have ranged from system crashes (really?) to vacations, to nothing. You can be sure they would not accept premiums being 5 months late. Caveat emptor. They are worse than horrible.

Bullied and treated poorly by some staff as I tried to get our claim remedied vs their threat to deny our renewal with no basis in fact. Awfully stressful experience.

I am having the same issue with hail damage on my roof from Aug 2014. The claim adjuster has refused to replace the entire roof and is stating that only the portion of the roof that was damaged from the hail will be covered. I have had 5 different roofing companies tell me that the shingles are not made any more and are impossible to match. And the funny thing is, is that the part they want to replace has less damage then the portion of roof that is in worse condition. Same with my eaves trough. The lines will not match and the colour will be different. Just ridiculous. All 5 roofing companies have never heard of only replacing 1/2 a roof if the product is discontinued. I'm at the point now where I am going to have to talk to a manager and after that my lawyer. Desjardin Insurance definitely does not care about the customer.

Thought being a large company, they'd be professional. I'm completely embarassed to have fallen for the salespersons' lies. Desjardins are really REALLY nice to you when you call for quotes. Then they know how to get the pre-authorization signed. Then that's it folks. They don't know how to do anything else. I couldn't even get a policy for a year. They kept saying "well if you want to know something, we can tell you". Refusing to give a policy then when we had an issue to discuss, even got yelled at by John A., who refused to let me speak to anyone.
I even tried writing the customer care section and no response. You pay, they take, and that's it. No other relationship will ever occur with Desjardins.

Unacceptable. You have a replacement cost policy. Unless it is a newer roof and can be matched, most companies replace the entire roof. On older roofs that are still good there are matching, color and toning issues. No one does this anymore. It is the cheap way out. You should have received a new roof. I recommend you call your lawyer if it cannot be matched. You should have been given a replacement roof under your replacement cost policy. Once again, Desjardins cutting corners. I wouldn't buy their product..

The roof of my residence was damaged partially due to a hailstorm in August 2014. When I sent in a claim, at first, the claim was rejected saying that the damage was not due to hail. I requested for a second inspection when the claim was approved, although not for a full replacement of the roof. How can someone replace only a portion of the roof? Isn't this ridiculous? I tried following up only with cold responses.

I wouldn't recommend anyone to go with this insurance company