Desjardins Insurance Home Insurance Reviews

A huge tree fell and broke the roof of my parents’ house. This happened 6 weeks ago, and still no repair work has been done, other than putting plastic over the holes to stop rain from causing any more damage inside. My parents have not even received an appraisal of what the damage is! Meanwhile, the neighbour’s house, which was also damaged, has already been repaired: they are with a different insurance company, obviously a more reputable one.

I have been a Desjardins Insurance (formerly State Farm) for over 30 years. I received my auto insurance renewal notice in September. My automobile rates went up 8%. I felt this was extreme given the current global pandemic. I was able to find cheaper insurance elsewhere. I gave Desjardins 6-weeks notice that I was cancelling my auto and home insurance. They charged me $84.30 as a cancellation fee for cancelling my homeowners insurance. This was more than one months premium. This charge was completely unreasonable and unwarranted.

Gone are the days of Statefarm.

Our agent is good to work with but as soon as you need to make a claim it’s complete disorganization. Agents are basically sales agents and no longer advocate for their customers. The claim process is unclear and our claim manager is completely unavailable. It takes weeks before we hear back from him and when he does follow up it’s as though he’s reviewing the case for the first time.

Took nearly 3 years to repair our house for a hail claim. Over 20 voicemails were sent and 20 emails with no response back. Even the trades they sent, couldn't get their own quotes approved, and therefore gave up and left us. The worst experience ever. Way more than other companies too. Even after we cancelled, they still tried to bill us again. When you do get through on the phone, they will transfer you to various departments, and play dumb with you. I called them out and said this and they had no professional response. They rely on annoying the customer to the point where you get so frustrated that you just hang up, and therefore they still get paid. I'm also building a case with the BBB. This company has to get shut down. How it even runs like this is beyond crazy! I hope Karma crushes everyone in this company. Not worth the stress they intentionally put on their clients. Total fraud!

I'm going to exclude the hours of wait times and their horrible phone services. The long-short of it is that Desjardins charged my credit card without giving me a proper warning. When I called them up to get these charges dropped, I asked them why didn't they email me prior to charging me. They told me while they didn't email, they sent out a letter. A letter which I never received. I asked them to cancel the service and requested that they drop the penalty for cancellation because I never received any letter and they failed to send me an email. They said they would get back to me. A week later they call me up to say they're going to continue with the penalty because - surprise, surprise - NOW they say an email was sent out. I checked my inboxes (all emails I receive are shared through multiple accounts), I checked my SPAM inbox, and there is no proof they sent anything out. In that week they decided to change the information in my file to say they did send out an email just so they could charge me. There's no proof an email was sent out, and they changed their story to me. Just so they could fine me. I presented this argument to the person calling, and she was adamant. She could not provide proof anything was sent out, and refused to even acknowledge that it was strange that only a week ago they admitted they hadn't sent out an email. Because they control the information, they could basically put any lie into their files to support their decisions. They are liars. They are thieves.

The worst insurance ever... we are in process of claims.. our basement is hanging for 3 weeks now and we don't get the right answer from them. They keep on telling me that they are waiting for the contractor's answer. They don't even bother to call the contractor and find out... I don't recommend this insurance! The worst ever!

I got service is overwhelmed, not ready to handle hail and storm damages on 13 June in NE Calgary. Fully unprepared. No communication no coordination! Slow and slow... Why are you not ready? The answer is oh there are large amounts of claims and we can't help! Wish I have a different provider!

I had a fire claim almost 3 years ago... the lack of documentation has put my home nowhere to where it was before. The lack of skilled trades has created more damage to my home and the work has created further grief for myself and my family. The adjuster lies to you making promises that are never fulfilled. They cheap out jobs go to the lowest bidder and it shows. 20 years making my home beautiful, 1 insurance company to destroy it... worse than the fire. Pay the higher premium... at least you're insured with a piece of mind.

Do not get insurance through Desjardin! (The Personel). We had a protein fire in October and they have taken forever to do anything. 54 days+ with no work being done in our home. They have tried to make us move back in by refusing to continue to pay for our hotel expenses. Been staying in a hotel for 4+months. We have respiratory health concerns among others. This is no way to treat your clients. If you are currently with Desjardin... call for quotes and get out. If you are not, do yourself a favour and run!

Today I received a yearly contract from Desjardins for renewing my condo's insurance for the next year starting from 21st March 2020 and to my shock and disbelief, I noticed that they have increased my rented condo's premium by $60. I called the customer service number and spoke with a woman who said her name was Sandra. From the outset, she was aggressive and defiant and couldn't give me a satisfactory reply to a decrease in the policy amount and increase in the premium. Especially when I have not filed any claim in the previous year. The reason for the decrease in policy amount and increase in premium given by her didn't make any sense. She said since Desjardins are receiving claims from other people that's why they have decreased my policy amount and increased my condo's premium. I told her that it doesn't make any sense to which she said that she has two houses and three cars and she also has to pay more premiums. Again, this example was not necessary to bring home my complaint. In the end, she said if I'm not happy, I'm free to shop around because she can't do anything about the increased premium amount. This proves that Desjardins customer care people are not only aggressive and defiant but also are impolite with their customers. Very bad customer service.