Desjardins Insurance Home Insurance Reviews

The worst insurance ever... we are in process of claims.. our basement is hanging for 3 weeks now and we don't get the right answer from them. They keep on telling me that they are waiting for the contractor's answer. They don't even bother to call the contractor and find out... I don't recommend this insurance! The worst ever!

I got service is overwhelmed, not ready to handle hail and storm damages on 13 June in NE Calgary. Fully unprepared. No communication no coordination! Slow and slow... Why are you not ready? The answer is oh there are large amounts of claims and we can't help! Wish I have a different provider!

I had a fire claim almost 3 years ago... the lack of documentation has put my home nowhere to where it was before. The lack of skilled trades has created more damage to my home and the work has created further grief for myself and my family. The adjuster lies to you making promises that are never fulfilled. They cheap out jobs go to the lowest bidder and it shows. 20 years making my home beautiful, 1 insurance company to destroy it... worse than the fire. Pay the higher premium... at least you're insured with a piece of mind.

I don’t post very often, but I’m super pissed! Desjardins recently advised us that they would not be insuring our new house build anymore because IT IS TAKING TOO LONG… It is a larger custom home that has taken 2 years so far, with 5 months more to go… Not unreasonable for the size of this project… This has put me into a real predicament, as insurance companies generally will not insure residential properties mid-construction, only at the beginning… We found one that will, but at a crazy premium of $30,000 per year vs $5,580 that we were paying Desjardin since the beginning… and we have no choice but to do it… At no point did Desjardins ever advise us that there was a time limit to the policy until they sent us a notice of non-renewal… and when we ask them why we were not told this at the beginning of the policy, no one responds… Where is the time limit written in our policy? No one responds… There seems to be no consumer protection against shady insurance companies who pull stunts like this… There have been no problems on the job site, no accidents, no claims, no financial issues, no nothing... We have always paid our bills on time... We have been, for all intensive purposes, the perfect customer... I’m cancelling any remaining policies with them, and I hope others will too. As there is no consumer protection (other than auto), they can cancel your policy just like that too… This is not acceptable!

Do not get insurance through Desjardin! (The Personel). We had a protein fire in October and they have taken forever to do anything. 54 days+ with no work being done in our home. They have tried to make us move back in by refusing to continue to pay for our hotel expenses. Been staying in a hotel for 4+months. We have respiratory health concerns among others. This is no way to treat your clients. If you are currently with Desjardin... call for quotes and get out. If you are not, do yourself a favour and run!

Today I received a yearly contract from Desjardins for renewing my condo's insurance for the next year starting from 21st March 2020 and to my shock and disbelief, I noticed that they have increased my rented condo's premium by $60. I called the customer service number and spoke with a woman who said her name was Sandra. From the outset, she was aggressive and defiant and couldn't give me a satisfactory reply to a decrease in the policy amount and increase in the premium. Especially when I have not filed any claim in the previous year. The reason for the decrease in policy amount and increase in premium given by her didn't make any sense. She said since Desjardins are receiving claims from other people that's why they have decreased my policy amount and increased my condo's premium. I told her that it doesn't make any sense to which she said that she has two houses and three cars and she also has to pay more premiums. Again, this example was not necessary to bring home my complaint. In the end, she said if I'm not happy, I'm free to shop around because she can't do anything about the increased premium amount. This proves that Desjardins customer care people are not only aggressive and defiant but also are impolite with their customers. Very bad customer service.

I can only assume any good reviews about Desjardin on this site are a hoax. Desjardin contracts out claims investigation to an independent adjuster. Their sole purpose is to deny your claim. Denying claims is how they are favoured in the industry. I had no contact with Desjardin and no help from the policy issuer. The adjuster shows up immediately while you are upset. Their intent is to record your statement to find anything they can use to deny your claim. It doesn't matter that your claim is legitimate. Anything you say is for the purpose to deny or reduce your claim. They are not your friends and are certainly not there to help you. Look at all the tactics insurance adjusters use to deny or delay your claim.

We had water damage caused by another unit owner's fault. We started to report the claim with our broker and claims advisor was the one who was dealing with our case. She never calls back when you left her message or email, but she always blamed it is your fault and she did. We had asked our insurance broker to send a double email to notify her. She handled our case very slowly and poorly. She only realized there was a big mistake when the cheque was ready to go then she said it needs to redo again and it wasn't her work. Somebody did it for her and the first estimate took almost 25 days to complete. She even said this is the procedure.

Every time I contact the adjuster to find out what updates about my claim. He told me - he will call back me. But this never happens. My claim was $15000.00 and he offered me $5200 for settlement. I refused and request to him for repair, which is still pending more than a month now. The adjuster is like a weak student, who is giving an examination paper.