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Manulife Life Insurance Reviews

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(99 reviews)
Manulife
1.8 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
4.5%
Agent/rep availability
4.5%
Agent/rep callbacks
4.5%
Claim - denial
4.5%
Email/message wait time
4.5%
Phone wait times
4.5%

Top negative trending topics ?

Agent/rep availability
72.7%
Agent/rep callbacks
54.5%
Agent/rep knowledge
40.9%
Claim processing time
36.4%
Agent/rep attitude
31.8%
Claim - adjuster
31.8%
Phone wait times
22.7%
Claim - denial
13.6%
Billing/payments
9.1%
Cancellation experience
9.1%
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Agent/rep attitude (2) Agent/rep availability (1) Agent/rep callbacks (2) Billing/payments (1) Claim - adjuster (1) Claim processing time (1) Insurance Rates, Prices (2) Investments, Savings (1) On-hold times/transfers (1) Phone wait times (2) Policy coverage (3) Pre-conditions (1)
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Payments

by Pissedoff on Jan 24, 2024
2.5 out of 5 stars

Wtf is up with this company!!! Is corporate dividends more important than paying your obligations to your clients. Major delays paying directly to dentists etc. They do the claim within a day or two but to the dentist it can be months.
Are they becoming corporate America.
Disgusting, please avoid anything to do with this company, life, retirement .

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Review topics
Agent/rep attitude Agent/rep callbacks Billing/payments Claim - adjuster Claim processing time