Manulife Life Insurance Reviews

A simple dental claim takes them months to do an inquiry! Crazy company! I would not prefer this company.

Very difficult to stop payments after sending in stop payment by email yet they remove the following month's payment the only option go to a bank and stop auto withdraws. No one seems to know what to do. No help by phone, waiting long periods of time on hold to try to speak with anyone with knowledge but yet no help. On the phone for 1 hour and 15 min... No one cares only get monies for customers. I have been with them for over 20 years yet they do not care will never use them again for personal insurance better off without shamefull and uncaring.

Funny, they've got a big web page all about how they're helping they're insured with mental health etc etc., and then exclude ADHD treatment from my coverage plan.

Misleading copy. Smacks of disreputable behaviour. I will be going elsewhere.

Called Manulife from a dental office spent 37 mins on hold. Spoke to Jed put me on hold for another 15 mins for a breakdown to only disconnect the phone call once he answered and not calling the office back. The worst customer service and wait times.

I was trying to change the payment method to annually from monthly as it will be slightly cheaper. The customer rep told me there is not such a thing. I just need to pay 12 X what I pay monthly. I explained that I have a quote and it shows cheaper and also other insurance companies always give me a better rate. But she kept saying no and I asked her to ask someone else she ignored me a few times. Now I am again to talk with another rep.

They try not to pay you for any reason. After submitting the dental claim, they didn't give me any response until I called them. Then, they need EOB. The thing is they should ask this early and let us know.

First and foremost allow me to say how terrible the authentication process is!
You can give them a blood sample and urine sample name and DOB, SIN and it all boils down to the address. If you forget the appt # you lived at in 2011 and have not received a statement in 7 years they will not help you...
What's more important and easier to obtain? A previous address or a SIN, full name, DOB etc.??? Their process is completely irritating and stressful. I now understand why so many customers are frustrated with this company as shown in reviews. No praise from me whatsoever...

A friend of mine sold life insurance and investments for Manulife. He passed away a few years ago. I let him use my office for free, for his courier/mail service to and from Manulife. After years of returning hundreds of envelopes to Manulife, requesting them to stop sending them, I eventually wrote to the President and received a nice response, but the mail never stopped. What kind of service are his clients receiving if his death and client mail is disregarded by the company he worked for? What kind of corporate monster is this?

My boyfriend recently passed away and he had life insurance through Manulife. I contacted them about his passing and the plant that he used to work at. The first time I called they couldn't find his policy so I need to call his old workplace to get the policy number. I called them back and the women I spoke to ended up not being able to find it she put me to another department and took them 2 minutes to find the policy. They told me that I would have to get papers filled out by the company he had worked for and then there were parts I would have to fill out. So I called his old employer back and told them they said that they found his paperwork for the insurance and that I wasn't the beneficiary and that she would contact them to see if he had changed it. So the insurance got back to her and told her there was no active policy at the time of his death which doesn't make sense because he was getting disability payment through them so he would have to have an active policy and why would the women I spoke to before tell me to get the papers filled out and send them in if the policy wasn't active. So I don't know if I should call them again to see if I can get a straight answer out of them or not. Seem like they don't know what there doing.

I have had to deal with Manulife for years as they are the provider for my employer's group benefits. I've had the same employer for about 7 years, so I've had multiple interactions with Manulife. They are ALWAYS hard to deal with, representatives are incompetent, and after the experience I just had I am absolutely convinced they are crooks who are likely scamming thousands of people out of money they are entitled to. Through my work benefits, I am covered 100% up to $3000 for Mental Health Services (in my case, I was submitting a claim for a marriage clinical counselling session which as per the fine print in my coverage statement falls under an eligible practitioner). Get this... a 50-minute session at the clinic I attend is $130. That is a set flat rate and does not change depending on how many people attend. So if I do a session on my own - $130 - if I do a session with my husband - also $130. True to form, Manulife only reimbursed me half of the cost of the appointment because my husband isn't covered under my plan. This should not matter! If a marriage counselling session was say $200 instead of the normal $130 I would completely understand why Manulife wouldn't cover the additional cost for someone who isn't covered under the plan...BUT THERE IS LITERALLY NOT ONE PENNY MORE COMING OUT OF MANULIFE'S BUDGET TO PAY ME OUT!!!! It's gut-wrenching that amidst global crisis all I'm trying to do is seek mental health services and a company that nets billions of dollars each year is trying to scam me out of $65 because "that is just how it's processed". I sincerely hope someone starts investigating this company because they are horrible.