Life Insurance Reviews

Manulife Life Insurance Reviews

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(92 reviews)
Manulife
1.9 out of 5 stars:
Customer service:
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Most helpfull reviews

Triple term life price!

by Gd on Oct 29, 2017
2 out of 5 stars

Awful way of rewarding your long-term life insurance clients after 10 years. My payment has instantly tripled. Yet if I cancel and take the same term life again I'm only paying half! Unbelievable negligence especially when no one bothers to call to offer me the best options. Customer loyalty needs to be established in this section of Manulife services. This not only feels like plain robbery. No logical sense of client appreciation. If I could I'd rate zero. Just staying the truth after being a client of ten years.

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Avoid them!

by Scott on Sep 28, 2017
1 out of 5 stars

I owned policy and paid 6 months in advance. They never tell you that when you redeem your policy early (person passed away) you do NOT get your money back if you pay in advance! Don't pay in advance! Pay monthly! They are horrible.

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Excellent service and value

by eagleye on Mar 12, 2017
5 out of 5 stars

I've had three experiences on the claims side with Manulife. Two were of their life insurance policies and one was with their group employer short-term and long term disability coverage. In all three cases, I was not the claimant as such. With the two life insurance claims, I was the executor and administrator of two separate estates where the deceased was life insured by Manulife.

In both life insurance death benefits claims cases, Manulife's claims dept representatives were helpful, efficient and professional in their work. In both cases the death benefits were paid in full, expeditiously and without any delays or obstacles.

In the case of the short and long term disability case, it involved one of our company's employees. There again, Manulife's service was exemplary.

In a sense, am surprised by some of the negative reviews; however, it is more likely that one would be more motivated to place a negative review when feeling to be short-changed than a positive review for just receiving the expected. Thinking back I did have a terrible experience with one of the bank-owned insurance companies who did everything to deny a valid and fully documented travel medical emergency claim to the point that they eventually succeeded in frustrating the claim.

That case, not with Manulife but one of the bank-owned insurance companies, involved a medical emergency during a Carribean cruise. Despite having all the documentation, diagnosis, treatment, etc. they insisted on interviewing that attending physician whose personal contact information was unavailable due to privacy rules of the cruise liner. Apparently, they knew about that privacy rule of the cruise liner and used that knowledge to zap the customer.

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Did you know that one in three Canadians, on average, will be disabled for more than three months before they turn 65? Get a disability insurance quote today to make sure your income is secure, even when you are temporary disabled.

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by Anonymous on Apr 11, 2012
4.5 out of 5 stars

When my husband passed away last year, both insurance companies were prompt with settling this matter. I found the customer service from both Manulife and Great West exceptional.

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by Anonymous on Apr 11, 2012
5 out of 5 stars

Our agent is very thorough in explaining the coverages with us. He's professional, always returns calls promptly if we have questions. The coverage was by far the most economical when I shopped around for coverages. They offer an extensive list of types of insurance that can be truly geared to our specific needs.

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by Anonymous on Apr 11, 2012
2 out of 5 stars

Only dealings we've had have been about getting a broker and we did that by having to phone long distance to their head office and then having to pay for the long distance call ?

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Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).

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by Anonymous on Apr 11, 2012
3.5 out of 5 stars

would like to receive a statement more then once a year...

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by Anonymous on Apr 11, 2012
5 out of 5 stars

When my wife passed I informed them. They told me what was needed,instructed me to fax the information and send the originals by mail. Within a short period of time I received payment with an apology for taking so long and included interest. Great service.

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by Anonymous on Apr 11, 2012
3 out of 5 stars

I bought this insurance over 6 years ago and have not heard from the insurer since. I tried to call them several months ago to make changes to my life insurance policy however they did not get back to me.

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Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance, you would typically save around 30%-40% for the same coverage.

Poor treatment, cheap service

by Victoria on Jun 6, 2024
1 out of 5 stars

Called before ordering an orthotics to ensure it would be covered. They said yes. I ordered the piece, which was 600 and it was never reimbursed.
I've called twice, they just give excuses, saying they will call back and never did so.
Cheap company with untrained people.
Highly suggest the company start investing in training so they can have people with correct information answering our questions.
Such a waste of time.

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