Allstate Auto Insurance Reviews

I've been with all-state for twenty years. Never made a claim with them until two weeks ago. I was rear-ended in traffic, while at a dead stop, completely the other persons fault. So I call my Allstate insurance on Friday, Night September 30th, 2016, after the accident. They tell me not to worry that a claims adjuster would get in touch with me first thing Monday morning, no one calls. Tuesday rolls around, I start making calls, get the run around, Allstate people telling me, Oh! don't worry your adjuster will get in touch with you, no one calls. Weds. comes, makes some calls, I reach an adjuster, who was not originally assigned to me but decides to approve my claim and gives me a rental car. All happy, he tells me to take my car to this collision center to appraise the damages. A week goes by, not a peep, then I get a call from a an all-state total loss adjuster, my car is being written-off, and in two days they are cancelling my rental car, regardless of whether I accept their low ball offer. They offer 1500 for a car worth at least 5000. They then begin threating me to accept the offer or they are taking the rental car away. I tell them that I need a car for my job and that my policy stipulates a car rental. I am the victim of a car accident where I was absolved of fault by the police, and my insurance company is forcing me to walk everywhere on foot! This is my first claim ever, moreover I've been with the same company for twenty years. They refuse to budge on the low ball offer; as a result, they are forcing me to take them to small claims court, I am suing my own insurance company All-state for property damages to my car. This is my all-state experience in a nutshell. My family is changing insurance company, my wife and I are cancelling our house insurance with them etc...

Un-ethical Corporate Nazis, out to swindle unsuspecting citizens.

Made promises they couldn't keep. After giving up on them and cancelling the policies, still don't have my money back, 7 weeks and counting. Save yourself the frustration, go elsewhere. Sherwood Park, AB store made this a terrible experience.

After the first month with Allstate ,I called them to cancel my insurance with them, because there not consistence with the things they say. We agreed on my premium and what i was going to pay each month. After a month came they deducted from account more than what we agreed on. So I called them right away to ask them why they charged more than the monthly payment ,i have already payed the first month and the last month, so i was like why are they charging me this much. she was like no am not sure why let me get back to you, they never do they never call you back, am the one who always has to call and they give me the same reason. they never tell you the truth, its always something else. its always let me check with this let me check with that, i was with them for just a month and half and i have seen what ppl where talking about on this site. there honestly HORRIBLE!!!!!!!!!!!! PLEASE STAYYYY!!! AWAYY!!!! FROM ALLSTATE INSURANCE!!!!!!!

These guys are so bad. I haven't been in an accident. I just tryto pay my bills and they give me such a hard time to give them money because they want to delay me and charge an extra 50$ to 100$ in admin fees plus 2x times the payment. My credit card denined them because of the way they put threw the payment on a computer system. they said the computers do the stuff and they can't interfere so I can't pay my bill. I asked if i can pay the rest of it so I don't have to deal with the hassle of this computer system errors. They said no one does that but if i want i can pay an amount. I asked what my balance was. they said they don't know and they are busy so i should decide what I would like to pay and it would not show up for a month and I will still have to pay a 50 fee and must get a letter to explain why they were deny on the same day i called to do an alternative payment since my card company informed me what happen was not my fault but can only mail me the info. They didn't even send me my pink insurance slips and acted as if I could dive with out it. I had to get a temporary card. Its cost me time and money to make sure they do their job witch I shouldn't have to. I should be able to pay them for my insurance without calculating how much to pay, or how to get them the money, or going out of my way to pick up slips (what i'm paying for) and reminding them to mail them to me. I can't imagine what would happen if I ever got in an accident, I would pray hard that they could assess it responsibily and I have no confidence that they will with all these extra charges for nothing. How can you trust these guys that will steal from you every chance they get.

Who would want to pay full coverage for a junk old car just to scrap it a few months later and liability for a brand new vehicle that was just bought three years ago? I've got to made a claim to find out the shocking truth!!! Randy T. and Tony B. cowardly denied their mistake and sent me for a wild goose chase just to drag my claim and waste my time thinking that that I will give up after all and let it go as many others would do! I'll see them in court. I'll fight for it till the end. People beware!!! Please be very careful if you still with Allstate Thunder Bay. Check out every detail carefully. Don’t let them rip you off and laugh at us thinking we're all stupid.

Usually I don't care to write reviews but I felt I needed to make a special effort to warn consumers about the service at all... it's terrible I will not use this insurance company ever again this location is in Markham Allstate insurance, I have never missed a payment they took money from my account higher than my premium and will take forever or never refund you back your money. Please do not use this company I pursuing legal action I know it's a hastle but it's not fair honest business practices that they are conducting. The worst company I'v ever had to deal with in my life.

I was at an auto show and answered a questionnaire on an iPad about my then current insurance company. An agent contacted me shortly after and quoted me a rate that was much lower, so I switched over. I was also offered first accident forgiveness, among other things and was told that I had a traffic ticket that could be waived to get this stellar package. Low and behold, I had an accident 4 days later that was a total loss. Magically, I was not entitled to the accident forgiveness due to a traffic ticket that was on my record (yes, the one that was waived). I then realized that I was the victim of the old bate-and-switch sales tactic (http://en.wikipedia.org/wiki/Bait-and-switch). I was appalled. For the next two and a half months, I went through pure hell trying to get my claim paid out. I brought this to the attention of the "manager" and was only made to feel like an a-hole in the end. She was quite a good debater and it was then that I realized there was nothing I could do and would never win this argument. Come my one year renewal, I was terminated from the policy with a balance owing that I was never even made aware of! Not once did they even make the slightest attempt to call my phone number that was in their system. This prompted them to send letters to my old address (I strictly remember updating them with my new one) and finally sending me to a collection agency. Dealing with Allstate was the absolute WORST experience I have ever had with ANY company in my 38 years of existing on this planet. Do yourself a favour and stay away from these shysters.

I have been with Allstate for over 15 years, gradually the rates went up and up. I was never ever contacted by my insurance agent, they just don't care. I wanted insurance for a summer trailer which I had to have and the agent I spoke to was rude and told me I had to wait for her supervisor (yes the original agent on my accounts) to return from vacation. Well this did not sit well with me. I contacted another company and had the insurance I wanted the same day, and a lot cheaper. I also had my car insurance with them and every year it went up and up, when I received my recent renewal it went up $500.00, I have never made a claim on either policy I had with them, and no help from my agent. I went with the company that I now have my home insurance, I saved over $700 a year. I do not recommend them.

They are cheaters. They committed me 40 dollars monthly discount on my car insurance when I bring home them to them. I purchased car insurance from them and after 6 months I ask for home insurance quote they quoted me double for home insurance and said now you are entitled for 40 discount.

Secondly they did not reimbursed me for damaged items during accident. I provided receipt but they said these items are not covered and items were my cell phone. They are cheaters.

I had a no-fault accident. The guy who hit me from behind is also insured with Allstate. I am entitled to $1500 of loaner vehicle coverage. That comes to approximately 26 days rental vehicle (as per Allstate themselves). Allstate is denying to pay for my loaner vehicle for more than 17 days!! The worst part was the Adjuster was so abusive and made me feel as if I was cheating. It was insulting. If we take out weekends from 17 days, then what is left is 13 working days for body shop. There is hardly any body shop that repairs a damaged vehicle in 13 days guaranteed. I humbly requested her to consider my situation but just abuse from the other side...avoid Allstate if possible. My 2cents.