Allstate Auto Insurance Reviews

Allstate recently renewed my insurance in July and raised the price by 1400$ for the year after a year of clean driving, no accidents or claims. I spoke to an agent to cancel my Allstate insurance before the month restart. The agent told me I will not be charged for the next month and should be getting funds back for the days I did not drive under the insurance Allstate. A week later they charged me full price "350" for the future month I attempted to call them and took about 30 minutes to start speaking to an agent. When I asked why my insurance price went up, they told me “it's because all insurance around the country went up". I asked to speak to a manager, and they told me that the manger would contact me 2-3 business day. The Allstate manager called me a week later and discuss why my price went up significantly. The manager tried finding every excuse in the book to why my insurance went up. The manager also told me there's nothing they can do for me and I will not be getting any of the 350$ I was charged for the future month and will not be getting a refund for the days I was not using them as an insurance. I've been with a little Insurance in the past and Allstate is by far the worse Insurance company and the customer service is abysmal. I would NEVER recommend anyone to ever use such a terrible company… Never use All state.

Never return calls until you leave a nasty recorded message. Just pay a late fee on scam service. Pay bill in full, then receive another for unknown reason with NO explanation. Always on hold for 30 minutes before someone picks up, pretty sure agents are working from bed. Always have an excuse for not returning calls. They got me once, but never again. Keep your distance. I wonder why people HATE insurance companies. Just glad I did not need to make a claim.

I had an auto insurance policy through Allstate, and didn’t have any issues! Other than the fact that I submitted a void cheque way before my payment was due to come out and was told it was updated. They then still proceeded to take the payment out of the wrong account. I emailed a broker that I have been talking to and helped me start my policy, and was told that it was updated, and they would try to take it out again. They took the payment out of the wrong account for a second time, leading to my auto policy now being cancelled unless I come up with the full amount. Long story short, I am being cancelled for something that is not the fault of my own. Be cautious with this company as a cancellation can affect your chances of getting low rates/monthly payments. Very disappointed as I was not apologized to, but yet punished for something that isn’t my fault.

I have been waiting for a refund check of $660.75 as I cancelled my policy on April 23, 2024…. Agent forgot to cancel, so my money was withdrawn on April 27, 2024. I’ve been trying to get my money back since May 6 was told it took 15 business days for a payment to clear… lies! Automation payments don’t take 15 days to clear. Called Allstate again May 10, check has been issued and is in the mail… called May 16 they blamed Canada post, was also told that same day by someone else I’d have my check by May 22…. Guess what, still no check! I called as soon as I got home from work and was on hold for 35 minutes listening to bullshit about how important their clients are! So important, they can’t answer a call… or send the money they owe clients! Definitely would not recommend. I left Allstate as my insurance increased by $111.00 a month, no home or auto claims ever! Apparently because of my postal code, the rates went up. They are lying to me about my money and I this company does not care one bit about their clients!

Changing address will change your policy to premium. Even you want to cancel your policy, they will charge you a lot or delay the process just to increase your charge!

They are absolutely the worst insurance company. So glad i left them.
1) They literally stole from me and acted like it was no big deal that they were charging me the wrong amount.
2) my bank account got compromised and instead of reminding me that my last payment didn’t go through Because i had changed my card, they added more fees and took HUGE amounts of money to restore my insurance.
Trust me and avoid at all costs. Their average wait time for any help is approximately an hour.

I was charged more money than what was quoted and also without my consent.

The quote given and agreed upon was not honoured.

I set up auto payment with a credit card. Forget to update the expiration date of the card. Allstate charged a $50 penalty for service fee per transaction. ( I have an auto and home with Allstate).

I emailed Allstate the day that the credit card payment was declined. Also called them right away and informed them not to worry only to have a letter to charge me $50 extra a week later.

Sweet.

I called Allstate twice and was sent in circles. I was told to email. That got no response. What they don't tell you when you get your renewal letter is... Even if you cancel in writing before the renewal date, they will still take your money and you have to wait at least two weeks to get it back! My insurance was renewed in September, got my renewal in the mail less than a month before my renewal date. I canceled right away and was told it didn't matter the payment was scheduled two months before my renewal date in July...

They give the wrong information!
Should I pay for insurance full G license for 320 dollars!!! That's insane...
I paid for 2 months 657$ and the agent told me that I will be refunded when I cancel the policy and now they ask to pay more...
Is that possible to give you zero stars? I will give you less than that... Very pessimist service!