Allstate Auto Insurance Reviews

After the first month with Allstate ,I called them to cancel my insurance with them, because there not consistence with the things they say. We agreed on my premium and what i was going to pay each month. After a month came they deducted from account more than what we agreed on. So I called them right away to ask them why they charged more than the monthly payment ,i have already payed the first month and the last month, so i was like why are they charging me this much. she was like no am not sure why let me get back to you, they never do they never call you back, am the one who always has to call and they give me the same reason. they never tell you the truth, its always something else. its always let me check with this let me check with that, i was with them for just a month and half and i have seen what ppl where talking about on this site. there honestly HORRIBLE!!!!!!!!!!!! PLEASE STAYYYY!!! AWAYY!!!! FROM ALLSTATE INSURANCE!!!!!!!

These guys are so bad. I haven't been in an accident. I just tryto pay my bills and they give me such a hard time to give them money because they want to delay me and charge an extra 50$ to 100$ in admin fees plus 2x times the payment. My credit card denined them because of the way they put threw the payment on a computer system. they said the computers do the stuff and they can't interfere so I can't pay my bill. I asked if i can pay the rest of it so I don't have to deal with the hassle of this computer system errors. They said no one does that but if i want i can pay an amount. I asked what my balance was. they said they don't know and they are busy so i should decide what I would like to pay and it would not show up for a month and I will still have to pay a 50 fee and must get a letter to explain why they were deny on the same day i called to do an alternative payment since my card company informed me what happen was not my fault but can only mail me the info. They didn't even send me my pink insurance slips and acted as if I could dive with out it. I had to get a temporary card. Its cost me time and money to make sure they do their job witch I shouldn't have to. I should be able to pay them for my insurance without calculating how much to pay, or how to get them the money, or going out of my way to pick up slips (what i'm paying for) and reminding them to mail them to me. I can't imagine what would happen if I ever got in an accident, I would pray hard that they could assess it responsibily and I have no confidence that they will with all these extra charges for nothing. How can you trust these guys that will steal from you every chance they get.

Who would want to pay full coverage for a junk old car just to scrap it a few months later and liability for a brand new vehicle that was just bought three years ago? I've got to made a claim to find out the shocking truth!!! Randy T. and Tony B. cowardly denied their mistake and sent me for a wild goose chase just to drag my claim and waste my time thinking that that I will give up after all and let it go as many others would do! I'll see them in court. I'll fight for it till the end. People beware!!! Please be very careful if you still with Allstate Thunder Bay. Check out every detail carefully. Don’t let them rip you off and laugh at us thinking we're all stupid.

I had a no-fault accident. The guy who hit me from behind is also insured with Allstate. I am entitled to $1500 of loaner vehicle coverage. That comes to approximately 26 days rental vehicle (as per Allstate themselves). Allstate is denying to pay for my loaner vehicle for more than 17 days!! The worst part was the Adjuster was so abusive and made me feel as if I was cheating. It was insulting. If we take out weekends from 17 days, then what is left is 13 working days for body shop. There is hardly any body shop that repairs a damaged vehicle in 13 days guaranteed. I humbly requested her to consider my situation but just abuse from the other side...avoid Allstate if possible. My 2cents.

I signed up with Allstate because I was told how great the service is. I went in, got a great rate for a commercial vehicle usage and went on my merry way. A few months later my engine blows up and I call for service and roadside assistance. I get nothing! The car gets pulled off the road. Unfortunately soon after that I am in bed with a very painful herniated disc which is non related. Allstate calls and ask what's going on and I explained my circumstance. My insurance premium and credit gets destroyed, Literally the next day.
To recap: they didn't cover anything! Shop elsewhere and save the trouble because this company is slimy.

I have been with this company for over 30 years, I had a few claims over the years but none were my fault, so all was fine. After 30 years I had my first at fault accident, minor fender bender. My insurance has been increased by 80% can you believe this. Stay away.

Allstate is a terrible company to deal with. So terrible that I do not even want to give them a 1 star rating. The only reason I switched to them was because I was saving money on auto insurance through them. Little did I know what a terrible decision I was making. For all the consumers out there reading this review, please do not base your insurance decisions on how much money you save with an insurance company. It really is the level of service you receive when you enter into a claim. The Claims Adjustor was rude, called me a liar, and was so aggressive to deal with! This is an accident in which we are not at fault, but we are being charged with 50% of the liability because the other party lied in their statement. Allstate so far has not shown us any support. I have not felt for even a second that they are fighting for us and giving us the best possible care. They are in this business only to make money. The insurance agent that I signed through has been highly unprofessional, and will not return our calls. All in all a terrible experience. Please do not go with Allstate Insurance. You will regret it later if you do.

The customer service is awful - even though I was not found at fault, they still communicated to the other insurance agency that I was difficult to work with and there are notes on this.

Claims adjuster in Calgary should have a review of her work because it's less than exemplary - I was never properly informed on anything and had to find out EVERYTHING from the OTHER INSURANCE COMPANY who proceeded to tell me that my agent told them that I was difficult to work with.

If I'm difficult, fine, but this is ridiculous. You can make a statement about me that's negative if you performed your job adequately. I had no information to go by and had to fumble my way through the process which of course would be frustrating for another agent, I get that, but Allstate has been horrible with their service so I have zero foundation for what I was getting into.

my vehicle was involved in a fire well driving in northern ontario, as a result the car was a wright off. After being told to stay in the area at a motel I called after two days and asked what was going and they apologize and told me that I could return home after waiting almost 2 weeks for the claim adjuster to actually process it he came back with an offer that was 75% the value of the vehicle. I called an appraiser that I knew and he confirmed with me that in fact I was being underpaid for the value of the vehicle, I spoke with the adjuster and told him this, his supervisor then called me and talked to me and said he would speak with the adjuster and get back to me. After 5 hours the adjuster got back to me and said the offer was final with no explanation. On top of this I opted out of a car rental to save money and ended up receiving $400 in total for two days rent in a motel, a bus rental and two weeks of not taking a rental which should of been an extra $25 a day. By my calculation the rental alone was $350. Anyways great company till you make a claim, but then again there in the business of making money and not giving any out!