Can't get thru.
by FrustratedwithAllstate on Apr 11, 2024
1 out of 5 stars
Car Insurance Reviews
Allstate Auto Insurance Reviews
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Accident Forgiveness (1)
Agent/rep attitude (46)
Agent/rep availability (48)
Agent/rep callbacks (27)
Agent/rep knowledge (30)
Agent/rep language skills (1)
App to track driving (2)
Billing/payments (70)
Broker experience (2)
Cancellation experience (41)
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Claim - adjuster (26)
Claim - denial (9)
Claim - injuries (2)
Claim - not-at-fault (14)
Claim - rental car (23)
Claim - repair shop (21)
Claim - theft (4)
Claim - total loss (5)
Claim - towing (2)
Claim - windshield/glass (1)
Claim payout amount (10)
Claim processing time (40)
Complaints/ombudsman (16)
COVID Handling (2)
Discounts, deals, rewards (4)
Email/message wait time (5)
Insurance Rates, Prices (33)
Late payment fee / NSF (4)
Legal actions (2)
New purchase experience (2)
On-hold times/transfers (7)
Online quoting (2)
Parking/pausing policy (1)
Phone wait times (37)
Policy changes experience (9)
Policy clarity (1)
Policy coverage (40)
Rates after claim (2)
Rates at renewal (6)
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Rates for bad drivers (1)
Rates for good drivers (12)
Rates for long-term clients (2)
Rates for second driver (3)
Rates for students (1)
Rates in bundle (9)
Refund (6)
Renewal experience (2)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (1)
Review author
I've been on hold for over 2 hrs to speak to an agent about my policy and give them info they requested. So while I'm waiting, I download their app to go through that way. The app doesn't work, no policies show up and you just get an error message. The worst company to get through to I have ever experienced. You are taking high premiums, pay people to answer the phones and stop wasting my time. I'm looking for another provider.