Car Insurance Reviews

Allstate Auto Insurance Reviews

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(306 reviews)
Allstate
1.4 out of 5 stars:
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If you need help, DON'T CALL ALLSTATE

by Ihateallstate on Sep 1, 2023
1 out of 5 stars

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

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Auto policy

by Labella on Jul 18, 2023
1.5 out of 5 stars

I called a week and a half ago and was told to go online to cancel my auto insurance. Today I had to call them back to actually cancel and speak to someone. I again called them back and Antonia was quite dismissive and condescending. I asked to talk to a supervisor or manager to complain and request that tapes be pulled to validate. She said it’s not possible to speak to anyone but she can give me the ombudsman phone number. Seriously???

I thought Allstate actually cared about clients and having an optimal team, it is clearly stated over and over as I waited on hold. Perhaps some customer care training is required for the front line.

Horrible customer service, definitely do not care about customers at all.

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BEWARE!!!

by Maria Cheng on Aug 31, 2022
1 out of 5 stars

Beware it’s a nightmare dealing with them!
Called in on April to get a quote consolidated with my partner. Without the account holder's approval (my husband) they added me to the account for the renewal. I am currently insured with another company.
To clean up THEIR mess, I was asked to provide my insurance slips which I did and then they asked me for my entire policy! Why do they need my personal information to clean up their mess?
It’s SO easy to add a person to their account but NOT SO easy to remove a person.
Numerous calls to the calls center and they escalated the issue and the agent even mentioned they will have the manager contact me within 72 hours. This was on September 25, 22. So, 4 days passed, and no phone calls.
Today, I called in to check on the status. They were supposed to remove me from the policy not only that they CANCELLED the entire policy!
A horrible experience with Allstate.

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Very bad customer service

by Jagdeesh Tuli on Nov 22, 2021
1 out of 5 stars

Very bad customer service, and wait time. Called 20 times but my issue never got resolved!

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The worst insurance

by Abushaza on Apr 11, 2021
1 out of 5 stars

I cancelled my insurance due to their broker mistakes and when I called the company the agents were so rude and didn't listen to my claim and inform me the broker is quit and we are not responsible and nobody can help me! I don't recommend guys just a good name with zero quality!

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Auto Policy

by Riz.Merci.Insurance on Oct 1, 2020
5 out of 5 stars

My whole family is very much impressed by the exceptional customer service! The agent helped procure our auto & home insurance coverages for the ensuing policy year 2020-2021. She helped us find the most practical & reasonable premium for our pertinent coverage and was very knowledgeable in all aspects of insurance law in Ontario, finds ways to find the best fit for our insurance needs for the right value and the best price. We would recommend Allstate to all our associates & relatives!

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Great Experience

by Amber on Mar 5, 2020
4.5 out of 5 stars

I have been with Allstate Etobicoke for almost a year. They gave me a great price and are always pleased when I've had to contact them. I have referred my mom here as well and she is extremely happy with the price and friendly knowledgeable service she received from Brampton Location. I recommend this insurance company to everyone looking for insurance!!!

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