If you need help, DON'T CALL ALLSTATE
by Ihateallstate on Sep 1, 2023
1 out of 5 stars
Phone waiting too long... I can't reach (one-hour waiting), no e-mail answer over 2 months... They not fix small damage. High payment...
Worst possible customer service ever... they never answer your calls... (on call for the last 64 minutes to add one driver to my auto and still no answers).
3 weeks ago, I called to report an accident and it took them more than 30mins to answer the call. Once they did, they offered no help and were disrespectful.
However, they are great at getting your money: if you call for new insurance, they will answer within seconds (I tested with another cell phone while still waiting to get somebody to answer my call and they answered right away).
Very bad customer service, and wait time. Called 20 times but my issue never got resolved!
I am trying to delete one lease car from my policy which one I return in August but no one is helping out... Still keeps me charging for that! I called three times since August hon hold for one to two hours! Repeat all things - "we call you back" and three months no one call back. Today also on all hold almost one hour no answer.
No answer to multiple calls to simply update driver info. On hold for hours over a few calls. Plain unacceptable!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
You can't get ahold of anyone here! I don't even think the phone line is real at this point.. been on hold for about 2 hours in total over the past few days.
Do they expect you to hire a personal assistant to get ahold of Allstate on your behalf? I'm trying to pay this company money and they won't even answer the phone. Feel terrible for the people who work here. Despicable.
Very unprofessional! You cannot contact your office anymore, you’re directed to an answering service and they don’t answer! I will be moving all of my insurance needs, after 15 years. It makes me very unhappy! They’re so unprofessional, the supervisor in Sudbury G, Myles, sent me his T4. I’ve been sooo unhappy for sooo long!!!! I haven’t moved my policies because I would have to get all my vehicles re-certified. It’s a joke the way Ontario lets these companies operate
I got changed for a vehicle that has been parked for three years now for six months.
The vehicle is parked and I pay for it full coverage for six months without use at all I made phone calls almost 10 times I got the voicemail I leave a message every time I call no one gets back to me and I don’t really know why I have been in the website of Allstate insurance there is no option there to solve the issue no way to get things done by email or phone call or text message. What else should be done with this company just to find a way to get someone to speak to address this issue I don’t believe that should be blamed on COVID-19 at all it’s their way of serving their clients without any respect... I have been dealing with these problems since 2008 for 14 years now. No respect at all!
I am writing this review while I am on hold with their customer service for 3 hours and counting. PATHETIC. If I could, I would give them a zero star. I just wanted to add another car to an existing policy. The way they are making their customers wait for hours and hours, they should be ashamed of themselves.
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Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.