Allstate Auto Insurance Reviews

Non-existent customer service.
Rates are outrageous.
Claim repairs are sent to wherever they feel like it.

In 2016 a driver was texting, ran a red light at 65mph and hit me on my driver side. The drivers' insurance was through Allstate. Allstate reset every hearing we had for over 2 years. This cost me thousands in lost wages and even more in the growing medical debt that THEY made me accrue. Countless MRIs, CAT scans, and x-rays (each time I brought in medical docs and imagery that they requested they denied it and had me find another specialist for different docs) From what I was told by legal team, they do this when their client is 100% dead to rights liable for everything. When we finally did get in the same room, they treated me like a child. They refused to pull the driver's phone records and denied my bodily injury claim because there was no blood. They didn't take me seriously at all, instead they acted like a typical insecure man with a bruised ego. All I initially requested was for them to pay the ER bills and other medical debt, which started around 40k and grew over 180k after all the additional visits. I also asked for a new vehicle ( I didn't ask for the loss of my totaled vehicle as I was taking the honest route and utilized my gap insurance-which ended in a class action against Wells Fargo) and lastly a feasible settlement to cover the 6 weeks I lost following the wreck, the debt I accrued from reset court dates, and a negotiable amount for the future rehab and doctor visits for my lifelong injuries, until I could manage on my own. They said no, we'll give you 14k. Mind you, me and the other driver had full coverage and our min liability was 60+k. I demanded a grand jury. If anyone with at least one brain cell looked the case, they'd rule in my favor. The next time we met, they told me they spoke to the prosecutor (or whoever) and the deal was that since I demanded a grand jury they had the option to offer their minimum payout which voided my right to a trial. After about an hour of talking to brick walls in suits, they made me sign the agreement for 20~k. Luckily my lawyer reduced her fee, so I left with 18k. I was never able to pay my medical debt. I still can't afford physical therapy, doctor visits, or insurance. I used the money sparingly to keep my head over water... Then 2020 happened. I was not allowed to work, and I didn't make enough to qualify for govt compensation because of how little I made in the previous years due to battling Allstate. I'm currently working with a credit team to help reduce the 17k of debt I have. I'm only 32, the only support I have is my wife, who unfortunately has to watch me suffer through daily pain and can't do a thing about it. Allstate could have handled this with at least one modicum of morality, humanity, or logic, but instead chose to turn a 25-year-old into a broken old man. I also suffer from depression and manic bipolarism which has spiked since the accident. They took so much from me. I was a victim of an irresponsible driver, backed by a greedy company who belittled me, unnecessarily attacked me, and left me feeling stripped of my rights and freedoms. The only peace I get is knowing that the soulless people who were involved in my case will eventually get their karma. I know this review won't make any difference, but I hope that more people like me with step up and share their story. Also, next time you get in a wreck, make sure you bloody yourself up real good, or it doesn't matter.

On July 3rd a driver of a vehicle ran a red light and hit the vehicle that my friend owned and is insured through Allstate. The police just happened to be there, everything is on video, so there is not a question of fault. However, I left numerous messages, and it is now July 30th AND NOT A PERSON HAS CONTACTED ME!!! On one of my calls in to request being called, the intake employee told me since I was a passenger, I complicated his report. Meanwhile, I am injured, in physio, and even my physiotherapist is being ignored. My condo is insured through ALLSTATE but will not be renewed next month. How could I trust them to react if anything goes wrong with my place.

Does anyone actually work here anymore? No responses to emails, phone calls or voicemails. The worst company to deal with. This has caused a lot of stress and anxiety when a simple response could have resolved many issues. Miserable service.

Worst service ever. Would never deal with them again. They have a bad rating for a reason. Never ever helped. Always got your money and told you to call the main line to sit on hold forever. DO NOT USE THEM.

I have a car claim with no answer from for over a month! I’m on hold for hours. No one calls back. Don’t even consider Allstate insurance if you don’t want to be left with no answer, no car and no money, choose different insurance.

After being on call waiting for 41 minutes. Message was due to heavy call volume, we might not be able to help you. You may call us back during business hours tomorrow.
You could be the best insurance company in the world but if customers has to wait 40 minutes and over on a call, I would say your customer service is the worst than the so-called 3rd world countries.

I have auto and home insurance with All states. When I call the line no one responds to my call, I have to wait 30 plus minutes, and then I have to give up on wait time and call again. No one picks up call ever. It brings stress in customers who are trying to get hold of agents.

I hope they can make efforts to timely respond to customers calls. The agents don’t even respond to emails ever. It’s frustrating when we pay them in timely manner.

For over 3 months I am calling them to remove my car off the insurance that they said is scrapped, and they are still charging me. Their staff keep saying the same thing, we have everything, and we are processing, and it takes 10 days. My advice, you will continuously be paying for a non-existing vehicle. Very, very poor support and system. Do not buy from them.