Allstate Auto Insurance Reviews

The worst experience ever. After a car accident which was not my fault they treated me rude, carelessly, ignoring my phone calls, they did not keep me updated with the entire process. Markham office is a nightmare, I had to deal with the adjuster Karyn J and her manager Kristy S, who were totally ignorant, irresponsible, lacking respect, and customer service. It’s been a month since the accident and I still don’t have my car back due to their carelessness. Run away from them, you are not in the “good hands”.

Okay, so listen, my girl’s mom has been stuck at a Dillion’s parking lot for about 4 hours now. She has called multiple times to get help from her insurance company, that would be you, and hasn’t gotten any help yet. She has little ones to get Home and feed and she can’t do that now because she has to wait for your slow freaking company to go help her. I don’t know how you expect people to sign up for your insurance if you’re not going to work quickly and effectively. What an embarrassment to the insurance community.

It's a good thing I only had a claim for a windshield god forbid not a fire, jeez. I called my Allstate office to report a windshield claim and she gave me an 800 number which I called. After being on hold for over 15 minutes (see what I mean by just a windshield) a guy told me that their system was down and somebody would call me back. 24 hours later still no phone call return (see again what I mean by just a windshield not a fire) and with a 1000 deductible thank god I found a windshield much much cheaper which means they would not have paid a dime so Allstate kiss my behind I will pass the word around how much of a scam you are just like the other insurance companies you are insured for everything EXCEPT what happens to you.

On the day of my accident it had been raining all day and it was still raining. The highway was wet, slick, and puddles. Keep in mind I have NEVER had an automobile accident. Well, I don't remember all the aspects of my accident due to my medical injuries. All I do know is I hit a water puddle, lost traction and control of my car (a car I absolutely LOVED)
I have since been told I hit the ditch in the center median, I was able to get back on the highway, but the traction control never kicked in on my car. My car started sliding and rotating up the highway. My car left the highway and I hit a huge tree on the driver side of my car; my car actually wrapped completely around the tree. It took the paramedics almost 2 hours to cut me out of my car (I was unconscious). They had to cut my boots and clothing off to get me out of my car. As soon as the paramedics were able to load me into ambulance I was RUSHED to the only trauma unit hospital in our state. I sustained several injuries with the worst being 2, possibly 3, traumatic head injuries, contusions and hemorrhages. Allstate deemed my car a complete loss, there was no way around that but Allstate is REFUSING to pay ANY of my medical bills. I will have to see a brain neurosurgeon at least once every 2 weeks for the rest of my life. I am completely livid!!! How can a company treat someone the way Allstate is treating me?

The one and only time I have an at fault accident (a fender bender) and they completely deny me insurance altogether. I've been unable to get insurance quotes from other companies because of this. Buyer, beware, when the chips are down they will abandon you.

Beware. Allstate has terrible customer service and worse records. Their procedures are changeable and suited to them. Customers seem to be an inconvenience to them. Their records are not complete - neither at head office nor at their Thornhill agency. In fact, they rely on the customer to fill in the holes in their records. The staff at this office is abrupt and rude. I have been a customer with them for 5 years and have been treated badly so now I have found a much better agency.

Stay away from Allstate insurance in Moncton NB. Extremely incompetent staff. Had good service with the manager, but he unfortunately needs to hire some educated people that can read and understand the complexity of the insurance business.

I am writing to express my unfair treatment from your All State regarding an accident.
I was bought my car 4 months ago, i was involve in an accident which i was not at fault, my car ride off also i paid the insurance to cover the car and passengers and the concept of insurance is to cover the loss , I was expected to compensated by them ,but this treatment absolutely doesn't make sense for someone who is not at fault and paid the insurance without interruption. they screw me $4000.
Imagine without any fault you lost your car and needs to cover the gap from your own pocket

If you have an auto quote and request a quote for a replacement or additional vehicle, they will quote you from that day until your existing renewal date. They will not tell you this nor inform you of this in any way, shape, or form until your renewal comes due. You then find out that the quote was for 4 or 6 or whatever months and not for 12 months insurance as you had mistakenly assumed. Totally unethical! Furthermore, they charge you in full for the change immediately (before you catch on to their deception) and then take the new renewal amount from your bank on a date other than your regular withdrawal date. The entire scam is all legal, and very carefully worked out to essentially sell you product that you would never agree to having known the facts. They do this to clients that have been with them for 20 years. They simply have absolutely no long-term vision. Bucks right now is all they care about. Don't give a darn about their clients.

STAY AWAY!!!!
Forget this insurance even if they give you the best lowest quote because they wont serve you at the time you need them. I was with them a year and it was horrible. My agent was "Shideh" at Markham branch and whatever I consulted with her, she wrote down in my file and sent me an official notice letter few days after. This happened twice and I got shocked and furious. I found that they're not trying to advice you and they're not your agent but a spy to receive more information from you and use it against you. Remember!