Allstate Auto Insurance Reviews

I was in a no fault accident in 2015 the day before my wedding actually. Called allstate right there. Informed the police. My vehicle needed repair around $4000 for the bumper and light. Months go buy and i call allstate asking whats going on with my claim. They say the person responsible gave them the wrong insurance or something, I have to wait. More months go by, i cant get them on the phone, I leave numerous voicemails for them. Nothing. Finally i go into their nw office ands tell them if they dont fix my vehicle im leaving their service. They say to wait again. Nope. I close my account and guess what they keep charging me. I file a complaint aginst them and write numerous eltters, they said i didnt provide in writing that i was leaving. I guess yelling at them in person to fix my truck or else wasnt good enough. I write them a letter and sue in small claims to get my money back as they were charging my card. I still tried contacting them over and over to get my vehicle fixed. Nothing. Finally around 2019 they respond and say its my fault they didnt give me the information and that the statute of limitations for me to sue is past. They deleted all my voicemails and only had one msg to a number i no longer had at the time in 2016- asking me to contact them even though they had my correct number. They also at this time in 2019 sent me an estimate sheet with the locaiton of the garage, I NEVER RECIEVED THIS UNTIL THEN. Allstate is a scam company that stonewalled me for years so they didnt have to have my vehicle fixed and yet they keep harrassing me trying to get me back as a customer. What a joke.

Wait times for over an hour to speak to someone I’ve called several times in the past few months to add/remove cars and have had to wait more than an hour each time. When I actually speak to someone, and they can’t answer my question, I have to wait another hour so get someone who can answer my question.

Went through 3 representatives to try to cancel my insurance. Given wrong information, no one followed up and nothing was done. They now owe me close to $1000 dollars and no one can give me a date when it will be returned to me. Apparently no one is in charge of anything either. Now its right before Christmas and I will need to go into debt. Way to go Allstate- your lack of accountability to your long term customers is downright disgusting. Stay away.

I had a very bad experience with Allstate.
I purchased a car insurance with Allstate, but I get an additional "property insurance" which is about rental property or something. It was the agent "told" (not recommend) me to buy (I don't even have a rental house, or a room), I was told it helps to reduce insurance price, but actually it did increased my payment every time (extra $42.28/month)!!!
when I sold my car and need to cancel insurance, the agent just gave me a number to call then never contact me again. I called to cancel the car's insurance and the property insurance, 2 weeks later, they finally canceled the car's, but keeping charging me for the property insurance. I called again (the connecting is always waiting for long time), and I was confirmed it canceled, and I was told that they need to contact another department. One month later, I found I was still charged through my credit card. I had to call again, the girl said the cancelation is still in progress. I have no words at all.
I am still waiting....

Unable to get a simple explanation why my insurance didn’t decrease since this was the second year and with a old car I was supposed to save money. The woman that called me seemed like she was doing me a favor.

I moved, changed my address with a representative, apparently he didn't change it on their system and allstate was trying to contact me to let me know there's a 65$ outstanding balance. I never received the letter as I moved and received a call saying as of yesterday your policy was canceled and you can't drive... no warning, absolutely terrible customer service. Talked to a manager to try to straighten it out and was told I'd receive further information after she looked into it. Still waiting several weeks with no response.

I have been with Allstate for several years we have all our vehicles and residence insurance, WHAT HAS HAPPENED TO THE SERVICE???? I spent almost 2 hours waiting to speak to representative... we originally spoke to broker who gave us incorrect information, we discovered this when transferred through to claims for new windscreen, the rep was polite at first then became irate we asked to speak to supervisor he refused and was starting to act offensively. I spoke to him explained how we didnt want to fight the world is in chaos right now we just want to speak to supervisor as if broker giving out incorrect information IT needed to clarified... he cut us off!!! My advice to ALLSTATE.... HIRE SENIORS WHO WOULD ENJOY STILL BEING PART OF WORKING WORLD... COMMON SENSE WOULDNT BE SUCH A PROBLEM WHEN DEALING WITH YOUR REPRESENTATIVES.

My partner was involved in an accident that was deemed to be 100% the other parties fault. There is honestly so many horrible things that have occurred (in regards to Allstate’s customer service), that it is impossible to fit this into a single review.
Long story short, it took over a month for an adjuster to reach out. They low-balled the repair costs, resulting it going into the shop, and them claiming it was a write off. They offered no car rental. They then offered 50% market value of the vehicle, which we disputed. Over 3 months later, and being escalated several times to the “top of the claims department” we have been ignored. Best part? After waiting for a respectable offer, the heads of the claims department expressed a dire interest to leave lawyers out of this situation, and then offered us $1.68 less than the original offer for the pain and suffering through this ordeal. This is honestly insulting, and those who pretend to care should be ashamed.
We have reached out to our personal lawyer and are in the process of filing a lawsuit.
To summarize, this company is a scam. No one in this company cares about their customers and will fight tooth and nail to rip you off.

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I called a week and a half ago and was told to go online to cancel my auto insurance. Today I had to call them back to actually cancel and speak to someone. I again called them back and Antonia was quite dismissive and condescending. I asked to talk to a supervisor or manager to complain and request that tapes be pulled to validate. She said it’s not possible to speak to anyone but she can give me the ombudsman phone number. Seriously???

I thought Allstate actually cared about clients and having an optimal team, it is clearly stated over and over as I waited on hold. Perhaps some customer care training is required for the front line.

Horrible customer service, definitely do not care about customers at all.