Intact Insurance Auto Insurance Reviews

My 'car + home' insurance rate with Intact Insurance increased by 22.97% overnight when I received a renewal for the 2018-2019 period. I called my broker and was told that nothing can be done about it. I am reporting this to BBB, consumer protection agency and Financial Services Commission of Ontario. My total insurance premium for 'car + home' insurance 2017-2018 years was $2,213.15 and 2018-2019 'car + home' insurance statement shows $2,721.72 for the same insurance. I never had any accidents; no claims, no road tickets or any other factors that would cause my insurance to increase by 22.97% in one year. I have been insured with Intact for over 3 years and never missed a payment. I strongly recommend avoiding this company if you are looking for insurance and want to get a fair price.

I have a 20-year driving history with NO accidents or claims. They quoted me an amazing home + auto rate, contingent on my switching my license to a local Ontario license (I recently moved to the province for work). I purchased my vehicle, switched my license but when I went to start my insurance, my premiums were OVER DOUBLE! When I pressed them for details they said 'oh you were given a "rough quote", your actual payments may differ'. I expected a small variation, not 2x! I have spoken with at least 5 different people at Intact to try to clarify the issue, providing additional documentation, etc. and they refuse to change my rates. Their customer service response is slow, taking at least a day or two to get back to me. Worse, they have an absolutely awful cancellation policy where they don't refund you all your money (probably because they can't stand by their product and want to lock you into their substandard, expensive service). I would absolutely not use this company again, very disappointed.

I had insurance with these thieves for 2 years. Luckily never made any claims, who knows how much pain I would have gone through if I had to claim after reading the reviews here. OK, let me tell my story here: I bought insurance for my 2 cars and home with Intact. WITHIN 3 months they increased my premium $30/month, then in the next 3 months went up another $30/month, YET another $30/month in another 3 months. Within 9 months(that's is after I bought the insurance for a YEAR) they increased my premium $90/month(this is EVEN before it renewed)... Never had any accident/claim before or after I bought insurance from these thieves! I called up and asked them WHY, here is the answer they gave me (laugh if you feel like): IF THE SAME MAKE AND MODEL AS MY VEHICLE gets into an accident, they would increase the premium for ANYONE insured with that same make and model of the vehicle!!! I asked them if I can cancel the insurance... they said I have to pay 2 months premium as PENALTY!... So I decided to stay until it expires.... then when the renewal was coming up I called up and see if they can reduce my premium... Guess what they were going to increase the premium even $100 a month MORE upon the renewal WHICH THEY NEVER EVEN would have told me IF I didn't call them up... then... they PRETENDED like they are concerned and asked all my records (with they already HAVE)... and gave me a renewal quote for $5/month more than I paid previously. Another reason they gave me for the increase in premium is that INFLATION! Can this be believed? WHAT the inflation of the economy is 300% a year!? STAY AWAY from them! Get insurance ELSEWHERE!

We recently sold our condo and purchased a detached house. We contacted our home and auto insurer, Intact, and asked them to quote on the new house. They wouldn’t insure us for flood damage, which we knew we needed and wanted, so we had to transfer our policy to a company who would provide that coverage. Intact has penalized us and debited our bank account for cancelling our policy... despite them not willing to provide the coverage, we need. Very unfair, in our opinion.

WOW... INTACT, you might want to look at these reviews. My experience with CDI was wonderful (probably because I made one windshield claim 8 yrs ago). When Belairdirect took over, the rates began to inflate & now you guys have become the most expensive private insurance company. Your loyalty to long term customers obviously doesn’t exist. This past year (2018) I received my policy on my vehicle & the increase of 10% WAS NOT a nice surprise, the fact that you took away my windshield coverage was totally unacceptable. In 15+ years of coverage, we have had 2 claims on windshields & that’s it. This is how this company rewards the GOOD DRIVERS. They are willing to give up two auto policies & a home insurance policy for a possible but not yet $900 windshield replacement. Fingers crossed ...no stone cracks yet.