Intact Insurance Auto Insurance Reviews

Intact is the WORST insurance company I have EVER had the displeasure of dealing with. The customer service is horrible, it takes forever to get a reply via email and/or phone. I had bought a new car and switched over to Intact because it was cheaper, I got my monthly statement in the mail soon after I had agreed to switch and it was $60 MORE then they quoted me, and then. Guess what, not even a week later I get another $50 charge added to my statement monthly. I have NEVER even had a ticket, never filed a claim with any company they had ZERO reason to jump my insurance like that with NO notice what-so-ever. (theirs an example of the horrendous customer service) So of course by this point I am fed up, I cancel my insurance police with them and after not being with them for even 2 whole weeks, I get a $150 charge for canceling, AND I had to pay for the whole month. This company is HORRRRRRIBLE. Save yourself the headache and go with someone else.

Worst company ever.

If you call they might assign you to someone on vacation so you need to keep prompting tthem to move forward with your claim. The call center people were great but my adjuster was just rude.

Someone hit me and I can't even afford a down payment for another car.

Absolutely terrible!! Do not go with intact! I called in to cancel my insurance but first asked if I would have to pay and how much would it be.. my broker told me if would be about 150-200$ the next thing you know I get a 1700$ bill in the mail!!! Absolutely disgusting! They treat you "ok" until you no longer need services with them and then they totally dig you into the dirt! Go with state farm!! Do not go with intact!!

For many years I insured two antique automobiles with Intact. In 2008 they requested appraisals, which were done. The cars remained in storage without being driven since that time. A few days ago I was looking for the current pink cards/policy and was unable to find them. I phoned their agent, Brokerlink, in Edmonton to request a replacement. I was first advised that the policy had lapsed because I had not paid the invoice. I indicated that I had not received the invoice nor any indication of overdue payment. I was then advised that Intact had cancelled the policy because I had not gotten a new appraisal after 5 years. I was never advised that I had to have another appraisal done after 5 years. In spite of having my address, phone number, and email address neither Intact or Brokerlink saw fit to advise me in advance that my policy would not be renewed, and consequently I was left without insurance. Their behavior was totally and absolutely UNPROFESSIONAL. I am appalled that they would treat a long term customer who never had a claim in this fashion.

I had an accident with my wife's car, and I am on the policy. It was not my fault, and the police report reflects that. I gave the report number to the claims department, and was informed that it would take them 8 weeks to get the police report, and in the meantime, my deductible would not be waived. I would have to pay it, then they would determine whether I got it back. On top of that, the liability of the accident would remain with me until they investigated. After a lot of complaining, they finally waived the deductible as a : 'customer service' exception. On top of this, I never spoke to the same office or person each time I called. Absolutely ridiculous claims of time for the police report, and I'm not sure why I have insurance when the first words out of the company's mouth is all the things they won't do for me. Customer service at it's poorest.

I called them 10 time to reenroll me for my drive discount program but I got no respond

These guys are a Gong Show, they gave me a runaround, had to go through several adjustors, and appraisers, they don't seem to know what they were doing, making assumptions without any mechanical background or knowledge. Hard to get hold of anyone, took forever to return my calls. ...not worth it.

I was with intact for only a year. They are the first company I've been with and they provided me with the lowest rate at that time. I was in a not at fault accident about 2 months ago and when I contacted intact and mentioned that the other insurers policy was American they did not lift even a finger to try and help me. They eventually assigned me an adjuster who I contacted and left messages for 5+ times and they failed to call me back every time. It took me almost 3 months to get everything settled ON MY OWN with the other insurers company because Intact wouldn't even bat an eye to help. Once I got my new car they told me how much it was going to be monthly and I was okay with it but once I got my papers, it was $60 higher than what they told me over the phone and when I called they said the person just must have told me the wrong amount. THEN I recently received my renewal and they upped my insurance to $500 a month, almost DOUBLE what I was paying before. When I contacted them they told me they couldn't budge on that price. I had one minor speeding ticket that was 15 over in a 100 that was paid the same day and they said that's why it went up so drastically and because they raised their insurance prices, when yet everyone I talked to who had a minor speeding ticket only put a very small ding in their insurance if anything at all. I would definitely NOT recommend this company to anyone.

NEVER EVER trust them and insure with them!
My car was crashed in a rear-ended collision in October 20, 2016. Intact considered it as a complete loss. But, the only damage was - the trunk does not lock. They contacted me last Friday, December 16, 2016 and said, that my car is written off and they are going to report it in Alberta Transportation; so, I can not drive my car of the roads legally after December 23, 2016. Which means, my child and I have no car in Christmas!!! I asked David M. numerous times to extend that period of time that I can find a replacement. I asked him about a mercy, I said its Christmas. He said he NO ITS YOUR PROBLEMS. So, I was offered a cheque with a very little money that I can definitely can replace my infiniti. Well, having no choice I agreed to take a cheque. He said, that I will get on Monday. But, i did NOT get a check on Monday case it was not ready. I got on Tuesday at 4 pm. I went to the bank and asked to cash that cheque. The Manager from the TD branch with is on 3d st 751 av sw declined it because this cheque might be a fake one. I said that I have all documents from INTACT to prove it and explained the situation briefly. They did not trust me. So, i can get money in December 27. And I have no car from December 24. I cried.
Also, when I came there to insure my car, they gave me a good price and I signed documents. However, one months later they increased my monthly payments by $30 without letting me know. I contacted the office and they said, they found a speed ticked from 1.5 ago. However, I TOLD to the broker that i HAD one ticket in 11 years in 2015 and he said that the price is considering this ticket.

INTACT left my child and me with no car for Christmas! They are not humans!

Terrible company! Do not trust them.

After a no fault accident I could not get the correct information from the adjusters. I could never speak to the same person twice & had to continually repeat my story. Terrible experience.