Intact Insurance Auto Insurance Reviews

Awful experience!!! Truck stolen on may 5, it was found on the 8th and the claim was just finally settled at much lower amount then it ever should have been. I cant even describe how disappointed and frustrated I am. I found I was having to constantly call to find out what was happening with the claim, not once did they call me it was me having to call and then I would receive a call back. Don't even waste your time and money with this company.

I was in a single vehicle accident in the winter time. When I called the claims department of Intact Insurance, first off, no one asked me if I was alright or injured. In case someone that works there actually cares... I'm fine. The representative first started off by saying that any object on the road or the side of the road is 100% avoidable. Which is nonsense! I responded by saying if I didn't hit the hydro poll, I would have gone into a pond and my vehicle would have been submerged and I could have possibly died. The response I got; 'it would have been better than hitting the pole and writing off your car and paying you out'... WHAT! SERIOUSLY! After I cussed the representative out for saying that for a good 15 minutes, it took 3 weeks for them to evaluate my vehicle's condition, only for them to tell me it was a write off (which I already knew because all the airbags deployed). Then another 4 weeks for me to receive my compensated cheque for the car. If I owed Intact money, they would have given me a date to pay it by and if not paid by the selected date, they no doubt would start charging me interest. Why couldn't I do that to them? Charge Intact interest for being unbelievably slow. And now, 5 months later I'm still waiting for my personal belongings from the trunk of my vehicle which Intact apparently mailed out to me in January. I know they never did and I WILL be asking for compensation for my belongings that I believe are long gone now. A while back too, I found out that an Intact rep was giving away my personal payment history to my father via email (which is NONE of his business), not knowing for sure that it's my dad on the other side emailing. There could have easily been someone holding a gun to his head telling him to email Intact about me. Thanks, Intact Insurance, I feel safe with you as a customer... *cough* TRUST ME; I will be leaving Intact Insurance the second that accident is off my record. I'm patient, I can wait 6 years. Let the countdown begin!!

Twice I have left voice messages for the claims representative to return my call. A week later, still no response. I did talk to another claims rep to try and get some answers. They gave me the wrong information and so I spent a couple of days trying to figure it out on my own. I will pay more to get better customer service.

My vehicle was stolen. It took them a week before they said they could even start the claim, so I was stuck for a full week without a vehicle. Took them another 2 weeks before they settled my claim. I don't even remember how many people I spoke to trying to get it settled, but every time I had to call to talk to someone, my adjuster wasn't there and the person I spoke with instead was very condescending (on more than one occasion). They drag their heels on getting paperwork ready, they didn't verify my information and somehow had my email address all misspelled (which is just my name @ email.com) so I wasn't even getting the paperwork when they WERE on it. Then when it came time to finally collect, they said it would be at least another week before I would physically receive my money (not what I was told prior)...which is also a week AFTER I had to return the rental car. So I was stuck without a vehicle for an additional week. I've had to make claims before with other companies and I have never had a runaround like this, had this much inconvenience or was spoken to the way I was with Intact. Dumping these guys as soon as my policy is up. I don't even care if someone else costs more. This is NOT how you treat people who just had something bad happen to them.

They will try to write your car off for a minor fender bender. Offer you a low amount for the car. If you fight to have car repaired and succeed. They will cancel you with only 21 days notice by registered mail if you have had 2 or more at fault accidents within 6 years. Don't use them they are horrible.

Save yourself a ton of stress, do yourself a favour and do not give your business to intact insurance. I was in a rollover incident that rendered my vehicle a total loss. It has been nearly a month and the cheque was just issued yesterday, and due to negligence it will not arrive for nearly 2 more weeks.

Aside from the outrageous wait, it was nearly impossible to get ahold of our claims adjuster 9 time out of 10. The customer service was not inviting or helpful. We are extremely frustrated and will immediately be cancelling our insurance in Alberta with Intact when this nightmare is put to rest.

Do yourself a huge favour, and don't even bother calling for a quote.

I was in an accident on January 9th, it took them 20 days to get a hold of me to make an appointment to view my vehicle. I was not at fault for my accident. It then took another ten days for them to tell me that I was able to go for chiropractor work along with them writing my vehicle off because of the damage. After trying to find out what to do it took them another 12 days to"make me an offer" (I was told what I would be getting and basically told if I disagree they would lower it) After that they told me that I had 3 business days to return my rental car. I then phoned them as I have not received the cheque on the day. I had to return the rental car they told me they had just issued the cheque and said it could take 2 to 5 business days to get to me. I am now having to pay for a rental out of pocket, can not afford the rental or to buy a new car because my loan has not been paid off until I get the cheque. Do not waste your money, they lied to me over and over during my claim, they will not help you or provide any sort of service. If I could give a negative rating I would!

Customer service is sub-par. claims adjuster(s) tell you better to email them to get a response faster yet you either get a response from 1-3 days later or receive NO response at all. The claims adjuster's appear not to let you know what is taking place re: your claim-do not follow-up with you-you have to chase them down to get any info. my experience is 2 weeks after accident and I still do not have any definite answer on what is going on with the claim-car is undrivable and sitting at a bodyshop.