Intact Insurance Auto Insurance Reviews

Drove for 2 years with no tickets, no claims. Had a minor at fault fender scratcher and expected my rates to go up a reasonable amount. I sent in all the requested documents and photos and asked that the agent respond as soon as she had more info regarding the claim. 60 days and 5 emails later, I still have no detailed claim against me and no estimate for the increase to my policy, nothing. Of the 5 emails I have only received 1 response, which only told me it was "to early" (this was 41 days) to tell me anything. However, 60 days later (still with no more information or replies), I have received my renewal papers detailing a 56% increase in premium. This is unacceptably bad customer service. They don't have enough information to tell me anything about the claim, yet they have enough to justify a 56% increase in premium? I would not recommend this company to anyone. Pay the extra to get a company that will respond intelligently within 2 months.

I've been with Intact since I was 19 (so a few years) and everything is good, as long as you pay them their money each month. This past July I was in my first accident, and when I first called to make the claim, the first person I spoke to sounded very nice. Unfortunately I had to end that call and when I called back, a different adjuster answered. I already worked with her on a hail damage and she was very rude. Not only was the adjuster incompetent, I did not receive ANY information about what was happening with my vehicle. TWO MONTHS later, and I received a call from the local adjuster company stating my car was being written off and I should expect a call from my insurance adjuster the next business day. A month and a half later... I received a call from my rental car company stating that as of YESTERDAY my rental car was no longer being paid for by my insurance. I lost it. I called my adjuster every 5 minutes and left 3 voicemails as she wasn't answering, I sent 3 e-mails to her, only to find out she wasn't my adjuster anymore, that it was now handed off to a "total loss adjuster." Once I sent in a complaint I was finally able to speak with her supervisor and within 2 days my claim was FINALLY settled by the end of October. My accident was in July.

Before my accident, I had a "hail-damage" claim as well. That was a mess as well. First off, it didn't take until AFTER my accident was settled before she sent me a settlement claim for the hail. The cheque I was sent BOUNCED, and I had to wait patiently for the new cheque to come. I wasn't able to pay my rent, pay for food or even pay my car payments for my new car! My only saving grace was when I received a cheque from the car dealership I purchased my new vehicle from. My bank wouldn't unfreeze my account in time (I had to go THREE times for them to unfreeze my account, and all they had to do was uncheck a box in their computer). Needless to say my insurance payment didn't go through for the month, and i received a letter stating it would come out the 19th of November. When the 19th came around, my payment didn't come out. I waited for the next business day (Monday) to see if it would come out and it did not. I called my broker (Sharp Insurance, do not use as well) and I was on hold for about 11 minutes before I could speak with anyone. During the conversation I was put on hold for about 5 minutes at a time, 3 times. Turns out the reason my payment didn't go through was because I NEVER called to confirm. It was on the notice they sent me. Myself and my mom both read the notice front to back 3 times trying to find where it said I had to call them. Last January, my payment was a few dollars short, so it didn't go through. Someone phoned me within a few days and spoke to me about my payment and such. When I mentioned that to my broker, he rudely explained that it isn't up to Sharp or Intact to follow up. When I explained I worked for property management, and when people don't pay their rent, it is our job to follow up. When you want your money, you phone. Anyways, I ended up hanging up on the guy after he told me to make an online payment, which I did. Yesterday, I received through registered mail that they were cancelling my policy due to non-payment. This was about 5:30 in the evening and when I phoned my broker (who claims 24 customer service) do you think I was able to get through? No. Now today, I had to take an unpaid day off just to deal with this mess.

Phenomenal. I live in Alberta and have had the same terrible experience with the Intact adjuster. She was working from another province, put the onus entirely on me to collect police and other documents (the RCMP said "Your insurance well knows that they are the ones who should be gathering this information"), told me (5 months after the accident) that the claim was delayed because I had failed to get the MV accident report to her (it was in Intact's posession within 48 hrs of the accident). Appealed to her supervisor. Sending emails multiple times over multiple weeks just to get a single reply.
It is clear that many of us here have experienced negligence and breach of contract with Intact - with regard to appropriate service provision.
Is anybody interestested in getting together so that we can get legal counsel and examine the idea of launching a class-action suit against Intact on this basis?
If so, please say so here, and I will set up an email and meeting.

Adjuster is awful! Not Helpful At All!!!
1, Absolutely None of my calls got answered.
2, Absolutely None of my voice mails got replied. Never call me back.
3, Some Emails are answered (3 out of 5) with A DELAY of 3 DAYS.
4, Did not do anything to investigate my case or contact the other driver's insurance company. Asked me to contact police and get report myself. Reluctant to do anything until I push her several times.
5, Car inspection at dealer is not covered. Police report is not covered.
6, Not patient AT ALL!
7, Never keep me updated. Oh yeah, cuz there are nothing to update. She did absolutely Nothing!

AWFULLLL! STAY AWAY FROM INTACT!

My Truck was stolen 8 weeks ago, after 4 weeks the truck was found. The guy working claims said they would have my truck towed back to the dealership where it was bought to go through the truck. Two weeks after the truck was found i called the dealer to get a update on my truck, The truck was not there. I called my adjuster but there was no answer , so i left a message to get back to me. For the last two weeks no call backs or anything. I finale got a hold of a manager and there reply was that it was hard to get a tow truck, REALLY A MONTH TO GET A TOW TRUCK. This place is the absolute worst company that i have had to deal with. I only gave them one star because i had to, if it was my choice it would be a negative 5 stars.

Been with intact for 18 years never had a claim, was in an accident in August 2015, have not heard from my adjuster it's been a month and a few days, I have decided to call them and all they said you GIVE THE RENTAL CAR BACK tomorrow... I was like what the hell what about my other car or give me answers,,, so they left me hanging with no car or answer...

Intact insurers run a scam where they pretend the police report did not show up on their system . then you find out you have to buy the police report in order to get the claim fully processed . they rush to give you money for a car that is not repairable without giving you a copy of the report , with absolutely no proof that they have even looked at the vehicle.
then they say we will now stop your rental car. terrible experience

I called Monday to report a "not at fault accident". At that time I informed them I was injured and was told " your claim is started and someone from loss and someone from injury will call. 7 times u called through the week....they never recorded I had an injury nor did they try to contact ME at all...vehicle is a write off and I will be injured for 6+ weeks. Intact could give a shit and I had full coverage! DO NOT USE INTACT INSURANCE THEY DO NIT GIVE A CRAP ABOUT YOU!!!!

Worst company ever.

If you call they might assign you to someone on vacation so you need to keep prompting tthem to move forward with your claim. The call center people were great but my adjuster was just rude.

Someone hit me and I can't even afford a down payment for another car.

I was about to renew my auto/home insurance when I noticed I had an At fault claim in my record in an incident when a red light runner broad sided me 10/01/13. I inquired about this knowing that I was not at fault and the person I spoke to said that my insurance covered half the damages because there were no documented witnesses. I was not notified by this insurance company that my insurance policy had to shoulder half of the damages. When I requested to have the "At fault claim" rectified they said I had to go to small claims court. I felt like I was gypped. I just don't have the resources to go to small claims court. All I can say for now is do you read your policy before you renew.